Role Summary
The Sales & Service Manager – Site Services Division will play a central role in expanding Capital's Site Services offering through the sale, coordination and delivery support of Preventative Maintenance (PM) contracts, service works and retrofit/upgrade projects across Ireland and Europe. This hybrid role combines sales, client management and project coordination. Reporting to the Head of Projects & Engineering, the successful candidate will grow service revenue, develop long term customer relationships, support planning and execution of site works, and ensure seamless handovers for the Site Services team.
Company Profile
Capital Switchgear is a leading Low Voltage switchgear manufacturer, based in Rathcoole, Co Dublin. With over 50 years of expertise in switchgear design, manufacture, and installation, Capital prides itself on its high-quality, reliable products and a professional personal service tailored to each project. We are committed to supporting, developing, and empowering our employees throughout their journey with us.
Roles and Responsibilities
Sales & Business Development
* Develop and own the Site Services sales pipeline, including PM contracts, service works, upgrades, thermographic surveys and emergency call out agreements.
* Conduct site visits, surveys and meetings to identify opportunities for service growth.
* Prepare proposals, quotations, scopes and commercial documentation.
* Achieve agreed revenue targets and KPIs.
* Represent Capital with main contractors, facilities management companies and end users.
Preventative Maintenance & Lifecycle Services
* Promote and sell maintenance contracts as the primary commercial focus of the division.
* Develop service programmes in line with OEM recommendations and data-centre standards.
* Identify lifecycle risks, end of life issues and upgrade opportunities during site visits.
Project Management & Coordination
* Coordinate service works, planned maintenance, inspections and shutdowns.
* Support scheduling and resource planning with service engineers and subcontractors.
* Manage smooth handovers from Projects to Service through structured documentation.
* Monitor progress and assist with resolving service related issues.
Client Relationship & Technical Advisory
* Build and maintain strong customer relationships, ensuring high service standards.
* Act as a trusted advisor on LV switchgear maintenance and lifecycle decisions.
* Attend site meetings, issue service reports and maintain clear communication with clients.
Commercial & Administration
* Maintain CRM records and prepare weekly and monthly service sales reports.
* Track service revenue, renewal rates and margins.
* Ensure RAMS, certs, documentation and job close out packs are completed accurately.
General:
* Ensure that strict Health & Safety and environmental guidelines are adhered to at all times, leading by example to create a safe and tidy work environment.
* Maintain awareness of industry trends, health & safety requirements and the International (IEC), British (BS), European (EN) and other standards which apply to our business.
* Contribute to a collaborative and innovative working environment.
* Deliver duties in a professional, with confidentiality and discretion.
* Complete all training as required for your role.
* Support as needed if requested to carry out other duties within the business.
Required Qualifications and Skills
* 3+ years' experience in technical sales, service management or project management (LV switchgear or electrical industry).
* Strong knowledge of LV switchgear, electrical systems and maintenance requirements.
* Proven track record in achieving revenue targets and growing accounts.
* Excellent communication and interpersonal skills.
* Strong organisational skills with the ability to prioritise and manage multiple activities.
* Full, clean driving licence and flexibility to travel.
* Fluency in English and eligible to work in Ireland.
Other details
* Full-time, permanent position.
* Competitive salary and bonus structure.
* Company vehicle or allowance.
* Pension scheme.
* Based primarily onsite in Rathcoole, Co Dublin, with travel to client sites as required.
* Occasional evening or weekend work to meet project deadlines or deal with client requirements.
* Professional development and training opportunities.
* Employee Assistance Programme.
* Bike to work scheme.
* Regular social activities.
* Free parking.
As an equal opportunities' employer, we are committed to treating our employees equally in relation to age, civil status, disability, ethnicity and race, family status, gender, membership of the Traveller community, religion, and sexual orientation. We treat our employees equally in recruitment, pay, conditions, training, work experience and career progression.
Job Types: Full-time, Permanent
Pay: €70,000.00-€75,000.00 per year
Benefits:
* Bike to work scheme
* Company car
* Company pension
* Employee assistance program
* On-site parking
Ability to commute/relocate:
* Rathcoole, CO. Dublin: reliably commute or plan to relocate before starting work (required)
Application question(s):
* What is your target salary for your next role?
Experience:
* technical sales, service or project management: 3 years (required)
Work authorisation:
* Ireland (required)
Work Location: In person