Relationship Manager, MidMarket - French Speaking
Join the team to help our customers create incredible customer experiences at Intercom.
What will I be doing?
* Drive pipeline and revenue: independently manage your pipeline by sourcing it through developing your accounts book and outbound efforts within large accounts.
* Secure customer renewals: proactively manage the renewal lifecycle for your book of business to ensure long-term partnership and success.
* Execute a strategic sales process: employ a structured, data‑driven approach to your sales efforts, using data to prioritize activities and deliver accurate weekly forecasting.
* Act as a consultative partner: utilize strategic selling skills such as value selling and ROI analysis to solve customer problems.
* Lead cross‑functional account teams: align and organize internal resources—Solution Engineers, CSMs, Product, Marketing—to ensure complex deals are successfully closed.
* Master product and AI fluency: develop a deep understanding of Intercom’s product suite and articulate how our solution connects to customer KPIs and long‑term value.
* Strengthen customer relationships: build strong relationships with customers by understanding their support workflows, business metrics, and executive priorities.
What skills do I need?
* Proven sales experience: 5+ years in a B2B SaaS closing role, with a consistent track record of hitting and exceeding quota.
* Business development mindset: demonstrable ability to proactively generate your own pipeline while effectively managing your overall book of business.
* Consultative and strategic acumen: strong business acumen with experience in value‑based selling, ROI articulation, and effective negotiation.
* Technical and AI curiosity: a commitment to learning about AI and technical concepts and ability to translate complex features into clear business outcomes.
* Cross‑functional influence: the ability to lead and collaborate with internal teams, managing projects and keeping stakeholders informed to move deals forward.
* Exceptional communication: clear, concise written and verbal communication skills, with the proven ability to tailor your message to various audiences.
* Growth mindset: coachability, intellectual curiosity, and a continuous drive for learning and self‑improvement.
Bonus Skills & Attributes
* Practical experience in value selling, command of the message, and/or MEDDPICC.
* Additional European languages.
Benefits
* Competitive salary and equity in a fast‑growing startup.
* We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
* Regular compensation reviews – we reward great work!
* Pension scheme & match up to 4%.
* Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.
* Flexible paid time off policy.
* Paid maternity leave, as well as 6 weeks paternity leave for fathers.
* Cycle‑to‑Work Scheme with secure bike storage.
* MacBooks are our standard, but we also offer Windows for certain roles when needed.
Policies
Intercom has a hybrid working policy. We expect employees to be in the office at least three days per week. Intercom values diversity and is committed to equal employment opportunity. Discrimination on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, disability, veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other protected basis under federal, state, or local law is prohibited.
#J-18808-Ljbffr