Roles and Responsibilities:
* Work closely with the Facility providers and Smart Hands to drive the issues.
* Working with the Hardware vendors ensuring the RMA shipments to and from Facilities.
* Assists with daily monitoring of the ticketing system and resolving them under defined SLA
* Collaborate with Coordinators in the other regions, for smooth start/end of shift handover, to ensure a 24/7 follow the sun service.
* Collaborates with various regional teams for ticket resolution.
* Assists with identifying trends or recurring problems and escalates to team lead for resolution.
* Continuous process improvement, updating documentation on process and procedures and introducing innovative ideas to improve service and efficiency
* Assists with identifying and collaborating on new process improvement opportunities.
* Communicate effectively, maintain and establish a good rapport team and client.
* Assist with maintaining and monitoring ad-hoc project plans/schedules, work hours and expenditures.
* Attending and participating in client meetings as required.
* Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.
* Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
* 2 - 4 years of work experience in logistics or project coordination/management
* Familiarity with Microsoft Excel and Google Suite
* Excellent communication skills, both verbal and written
* Positive attitude and dependable
* Excellent customer service skills
* Ability to work both within a team and independently
* Ability to multitask and prioritize workload in a fast-paced environment
* Ability to use good judgment, as well as problem-solving and decision making skills
* Ability to maintain confidentiality and professional decorum
Preferred (but not required) experience and qualifications:
* Project Management qualifications
* Bachelor Degree or equivalent
Physical Demand & Work Environment:
* Must have the ability to perform office-related tasks which may include prolonged sitting or standing
* Must have the ability to move from place to place within an office environment
* Must be able to use a computer
* Must have the ability to communicate effectively
* Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers