Learning & Development Specialist
At our organization, we are seeking a talented Learning & Development Specialist to join our team. This is an exciting opportunity for someone who is passionate about training and development, with a keen interest in working in the retail sector.
Job Description:
We are looking for an experienced professional who will work closely with our L&D team, colleagues in retail stores, and regional teams to design, implement, and review people plans for each store from an L&D perspective. As an L&D Specialist, you will provide relevant and tailored training and advice to our regional managers and retail partners, influencing and coaching store owners where appropriate.
Responsibilities:
* Working with regional managers and retail partners to provide training and advice on learning and development initiatives.
* Coordinating and delivering customer service training with retail teams.
* Providing guidance to store owners and managers on tools and techniques to exceed customer expectations and develop their business through their people.
* Supporting SuperValu and Centra retailers to lead positive cultural change in their business.
* Coordinating and delivering leadership and management training (feedback, coaching, communication skills, etc.).
* Supporting store owners and managers to complete training needs analysis for their teams and develop appropriate learning plans via our institute.
* Facilitating workshops with store owners, managers, and other senior stakeholders to ensure continuous improvement of L&D and behavioral change initiatives.
* Advising retailers on all aspects of learning and development, career development, and employee engagement.
* Assessing the service level for the region and regional performance reporting (through mystery shopper audits and internal assessment).
* Supporting the implementation and rollout of our new digital learning platform.
Requirements:
* Strong coaching and facilitation skills with the ability to engage and motivate diverse audiences.
* Keen interest in working in the retail sector with a passion for great customer experiences.
* Excellent communication and presentation skills with experience in presenting to large groups.
* Minimum 2 years' experience in a training-related role.
* Previous experience in a learning and development focused role would be advantageous.
* Proven organizational skills with the ability to manage a varied workload and meet deadlines.
* Proven relationship building and influencing skills.
* Knowledge of Microsoft Office suite.
* Full driving license is essential.
What We Offer:
* Career development opportunities.
* A collaborative environment where your contributions will make a significant impact.
* Focus on innovation and forward-thinking solutions.
* Community-focused company that values its communities and strives to make a positive impact.
* Be part of a legacy that has a long-standing commitment to community and innovation.