PFH Technology are looking for an IT Support Engineer (Level 2) to join our client’s growing team in Dublin.
Contract: 12-month contract
Location: Dublin 8, fully onsite
Technical Support Engineer
Responsibilities:
Act promptly on incoming calls, tickets, alerts, emails, or chats to resolve customer and partner issues.
Understand and explain technical and procedural concepts to both technical and non-technical audiences.
Troubleshoot complex problems, analyzing issues, across a customer environment to provide effective solutions.
Provide timely updates, both written and verbal to our customers, internal teams, and partners.
Other duties as assigned.
Basic Qualifications:
At least 2 years’ experience as Level 2 Support Engineer.
Troubleshooting and problem-solving skills, with the ability to analyze issues and provide effective solutions.
Technical qualification in Computer Science, Technology, Engineering or proven experience in technical support or customer-facing roles.
Excellent verbal and written communication skills.
Strong organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.
Customer-focused and collaborative mindset with a passion for delivering exceptional service.
Ability to work independently and collaboratively within a team environment.
Must have at least one of the following:
A fundamental understanding of IT infrastructure. Familiarity with firewall, switches, routers, servers, or storage concepts.
A knowledge of operating systems (Windows, Lunix, Unix) and scripting.
Windows server management / patching experience.
You will be fully trained on our systems and processes and must demonstrate the ability to be self-motivated with a strong sense of ownership and attention to detail.
Preferred Qualifications:
Experience in healthcare environment
CCNA or Equivalent
ITIL foundation or higher
Microsoft/CompTIA
We are an equal opportunity employer and value diversity at PFH. We do not discriminate on the basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation, race, religion, or any other legally protected status.
We are committed to ensuring that individuals with disabilities or access needs are provided with reasonable accommodation during the recruitment process, to perform essential job functions, and to access the full benefits of employment. Please contact us if you require accommodation at any stage.
PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.
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