Vacancy Number: 27604Category: Business Support, Customer Service (Entry)Job Type: Full-timeCur Síos ar an bPostAn bhfuil tú iarraidh tús a chur le do ghairm i Seirbhís do Chustaiméirí nó í a fheabhsú? Tá Líonraí BSL ag lorg roinnt Comhairleoirí Seirbhíse do Chustaiméirí le bheith ag obair inár nIonad Cúraim do Chustaiméirí in Wilton, Co. Chorcaí.Tacaíonn ár gComhairleoirí Seirbhíse do Chustaiméirí le custaiméirí leictreachais ar fud na hÉireann, ag déileáil le réimse leathan ceisteanna ó chustaiméirí agus á réiteach. Oibríonn an Comhairleoir Seirbhíse do Chustaiméirí mar chuid d'fhoireann ardoilte atá creidiúnaithe ag CCA go seachtrach a chuireann seirbhís den chéad scoth ar fáil do chustaiméirí ar fud na gcainéal éagsúil do chustaiméirí.Gheobhaidh na hiarrthóirí a éireoidh leo ionduchtú cuimsitheach nuair a thosóidh siad ar an bhfoireann, lena n-áirítear oiliúint seomra ranga, oiliúint ar an láthair oibre agus meantóireacht.Tá conarthaí lánaimseartha uair sa tseachtain) agus páirtaimseartha (25 uair sa tseachtain) ar fáil le dátaí tosaithe i R1 2025.Sealanna OibreBeidh Comhairleoirí Seirbhíse do Chustaiméirí lánaimseartha agus páirtaimseartha araon ag obair ar sceideal 5 lá in aghaidh na seachtaine.Lánaimseartha: 36.25 uair sa tseachtain, 7.25 uair sa lá (x5), idir 7:45am-8pm Luan-SatharnPáirtaimseartha: 25 uair sa tseachtain, 5 uair sa lá (x5), idir 7:45am-8pm Luan-SatharnCuirtear sealanna/uainchláir ar fáil 1 mhí amháin roimh ré, inar féidir sealanna a mhalartú nuair is indéanta.PríomhfhreagrachtaíCeisteanna seachtracha agus inmheánacha ó chustaiméirí a fhreagairt go pras agus go múinteRiachtanais na gcustaiméirí a mheas agus a thuiscint trí bheith ag éisteacht leoNa céimeanna ar fad is gá a chur i gcrích chun riachtanais na gcustaiméirí a shásamh go héifeachtach agus go cruinn, agus é sin a chur in iúl don chustaiméir trína gceist a réiteach ar an gcéadteagmháil nuair is féidirGach tasc a chur i gcrích ar bhealach gairmiúil, ag tabhairt tosaíocht do riachtanais na gcustaiméirí agus a gcuid rúndachta a chosaintSláine chórais TF Líonraí BSL a chothabháil, trí gach uasdátú cuí a chur i gcrích go pras agus go cruinnRól an ionadaí do Líonraí BSL a chomhlíonadh i gcomhair gach custaiméir a ndéantar teagmháil leoÁirítear ar na cineálacha ceisteanna a mbíonn ar an gComhairleoir déileáil leo:Glaonna Éigeandála/Caillteanais SoláthairIarratais ar Sholáthar NuaPróiseáil Léimh MéadairCeisteanna a bhaineann le SoláthróiríCláir oibre a sceidealú agus a bhainistiúTacú le soláthróirí leictreachaisIarratais ar cheangail nua a phróiseáilMéadrú Íoc Mar a ÚsáidtearTaithí agus CáilíochtaíGaeilge líofaTá an Ardteistiméireacht riachtanachTaithí ar bheith ag obair i dtimpeallacht atá dírithe ar an gcustaiméir, le dea-theist ar sheirbhís den scoth a chur ar fáil do chustaiméirí ar fud na gcainéal éagsúil más féidirArdscileanna caidrimh/cumarsáide ar an teileafónScileanna maithe TF/uimhríochta lena n-áirítear a bheith ábalta Outlook a úsáidCruinn agus pointeáilteDuine treallúsach a bhfuil scileanna réitigh fadhbanna aigeÁbalta oibriú i dtimpeallacht ina mbíonn fuadar faoi dhaoine, agus ábalta córais agus nósanna imeachta nua a fhoghlaim agus a chur i bhfeidhmÁitWilton, Co. Chorcaí, ÉireSan ionduchtú, beidh ar an gComhairleoir Seirbhíse do Chustaiméirí oibriú ar an láthair go hiomlán don chéad 6 mhí, i gcomhar le nós imeachta foghlama agus forbartha an Ionaid Cúraim do Chustaiméirí.Ina dhiaidh sin, is féidir leis an iarrthóir a éireoidh leis, i ndiaidh an tréimhse promhaidh a thabhairt chun críche go rathúil, oibriú ó chian (laistigh de Phoblacht na hÉireann) ar bhonn oibre cumaisc. Ceadaítear meascán freastail ar an ionad oibre le samhail oibre cumaisc an Ionaid Cúraim do Chustaiméirí, leis an rogha oibriú ó chian (ar bhonn 50/50). Tá gach socrúchán oibre cumaisc faoi réir athbhreithniú agus athrú leanúnach, bunaithe ar riachtanais oibríochtúla an róil agus feidhmíocht shásúil.Tabhair ar aird: Beidh ar oibrithe páirtaimseartha a bheith i láthair ar bhonn lánaimseartha do thréimhse oiliúna 5 seachtaine ar dtús.Cén Fáth ar Cheart Oibriú Linn?Deis chun aistriú chuig todhchaí atá neodrach ó thaobh fuinnimh de in Éirinn a threorúForbairt gairme trí mheantóireacht agus trí oiliúintDeiseanna Corparáideacha le haghaidh Freagracht ShóisialtaClubanna Spóirt agus SóisialtaDeiseanna líonraitheComhar CreidmheasaPinsean FlaithiúilRochtain ar chláir folláine foirneTeidlíochtaí saoire tuismitheora flaithiúlaCultúr láidir ionchuimsitheach atá bunaithe ar luachannaTiomantas láidir d'éagsúlacht, do chothromas agus d'ionchuimsiúTimpeallacht foirne iontach ag obair lenár gCroíluachanna: Misneach, Comhbhách, Tiomanta agus IontaofaTuarastal€33,590 go €40,204 sa bhliain(Bunaithe ar uaireanta lánaimseartha; tairgtear tuarastail pháirtaimseartha ar bhonn pro rata)Dáta Deiridh9 Nollaig 2025Coinneofar d'iarratas i dtaisce ar feadh 6 mhí má tá tú oiriúnach don ról.Position DescriptionAre you looking to begin or further your career in Customer Service? ESB Networks is looking for a number of Customer Service Advisors to join our Customer Care Centre based in Wilton, Co. Cork.Our Customer Service Advisors support electricity customers across Ireland, dealing with and resolving a broad range of customer queries, The Customer Service Advisor works as part of highly skilled, externally CCA accredited team that delivers first class customer service across various customer channels.Successful candidates will receive a comprehensive onboarding experience when they join the team, including classroom training, on-the-job learning and mentoring.Both full-time hours per week) and part-time (25 hours per week) contracts are available with start dates in Quarter 1, 2026.Shift PatternsBoth full-time part-time Customer Service Advisors are scheduled to work 5 days per week.Full-time: 36.25 hours per week, 7.25 hours per day (x5), between 7:45am-8pm Monday-SaturdayPart-time: 25 hours per week, 5 hours per day (x5), between 7:45am-8pm Monday-SaturdayShifts/rotas are provided 1 month in advance, with the facility to swap shifts where feasible.Key ResponsibilitiesHandling external and internal customer queries promptly and politelyListening to customers to anticipate and understand their needsTaking all necessary steps to satisfy customers' needs efficiently and accurately and communicating this to the customer through first contact resolution where possibleCompleting all tasks in a professional manner, prioritising customers' needs and safeguarding their confidentialityMaintaining the integrity of ESB Networks IT systems, by completing all appropriate updates promptly and accuratelyFulfilling the role of the representative of ESB Networks to all the customers she/he engages withThe types of queries handled by the Advisor include:Emergency/Loss of supply callsRequests for a New SupplyMeter Reading processingSupplier related queriesScheduling and managing work programmesSupporting electricity suppliersProcessing applications for new connectionsPay As You Go MeteringExperience and QualificationsFluency in the Irish languageLeaving Certificate is essentialExperience of working in a customer-focused environment, preferably with a track record of providing excellent customer service across various channelsExcellent Telephone interaction/communication skillsGood IT/numeric skills including use of OutlookAccuracy and attention to detailInitiative and problem-solving skillsAbility to work in a fast-paced environment, with an ability to learn and apply new systems and proceduresLocationWilton, Co. Cork, IrelandOur onboarding requires the Customer Service Advisor to work fully on-site for the first 6 months, in line with the Customer Care Centre's learning & development procedure.Following this, the successful candidate, upon successful completion of probation, may work remotely (within the Republic of Ireland) on a hybrid working basis. The Customer Care Centre's hybrid working model allows a mix of attendance in the workplace, with the option to work remotely (on a 50/50 basis). All hybrid working arrangements are subject to ongoing review and change, based on the operational requirements of the role and satisfactory performance.Note: Part-time staff will be required to attend on a full-time basis for an initial 5-week training period.Why Work with Us?Opportunity to lead Ireland's transition to net zero carbon futureCareer development through mentoring and trainingCorporate Social Responsibility OpportunitiesSports and Social ClubsNetworking opportunitiesCredit UnionGenerous PensionAccess to staff well-being programmesGenerous parental leave entitlementsStrong values-based and inclusive cultureStrong commitment to diversity, equity and inclusionGreat team environment working to our Core Values: Courageous, Caring, Driven and TrustedSalary€33,590 to €40,204 per annum(Based on full-time hours; part-time salaries offered on a pro-rata basis)Closing date9th December 2025Diversity, Equity and Inclusion StatementESB is committed to being an equal opportunities employer. We welcome applications from all sections of society and ensure that no one is discriminated against on the grounds of race, religion or belief, ethnicity or nationality, disability, age, citizenship, marital status, domestic or civil partnership status, sexual orientation or gender identity, or any other basis as protected by law.Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, About ESBJoin us in our mission to achieve a net-zero electricity system by 2040. ESB is Ireland's leading energy utility, with activities spanning electricity generation, transmission and distribution, energy supply, energy services and international consultancy. Operating in Ireland, Northern Ireland and Great Britain, we invest over €1 billion each year to deliver a new energy future based on reliable, affordable zero-carbon electricity.