At The Johnstown Estate, we excel at providing warm, authentic welcomes and strive to deliver polished service, guest comfort, and excellence in everything we do. Our core values of Passion, Customer Focus, Teamwork, and Integrity guide us as we passionately care about our guest experience and aim to be the best in our field. We are committed to training and developing our team members, ensuring their journey with us inspires them each day.
Event Planning and Coordination:
* Assist in planning and coordinating banqueting events, including weddings, conferences, parties, and other special events.
* Collaborate with clients to understand their event requirements, such as seating arrangements, menu selections, audio-visual needs, and special requests.
* Coordinate with departments like the kitchen, housekeeping, and maintenance to meet all event requirements.
* Prepare event schedules, including setup and breakdown times, and communicate these to relevant teams.
Guest Service and Satisfaction:
* Provide exceptional customer service throughout the banqueting experience, promptly addressing guest needs and requests.
* Serve as a point of contact for guests, resolving any concerns or issues during events.
* Monitor event proceedings to ensure guest satisfaction, proactively resolving problems or complaints.
Staff Management and Training:
* Assist in recruiting, training, and supervising banqueting staff, including servers, bartenders, and support staff.
* Schedule and assign duties, ensuring adequate coverage for each event.
* Conduct training sessions on service standards, event protocols, and safety procedures.
* Support staff during events to ensure smooth operations and adherence to standards.
Operational Support:
* Work with the Conference & Banqueting Manager to develop and implement standard operating procedures.
* Monitor inventory levels of supplies, equipment, and beverages, coordinating with procurement for replenishment.
* Ensure compliance with health and safety regulations and maintain a clean, organized banquet area.
* Assist in managing banquet budgets, including cost control and revenue forecasting.
Event Coordination and Execution:
* Oversee setup of venues, ensuring proper arrangement of tables, chairs, linens, decorations, and AV equipment.
* Supervise event operations, maintaining service standards and addressing issues promptly.
* Coordinate with outside vendors like florists and entertainers for seamless event execution.
* Conduct regular inspections to ensure cleanliness, organization, and safety compliance.
Role Requirements:
* Proven experience in banqueting operations, ideally in a supervisory or assistant management role.
* Excellent organizational and time management skills, capable of multitasking and prioritizing.
* Strong attention to detail and accuracy in a fast-paced environment.
* Exceptional customer service and communication skills, with professional interaction with guests and team members.
* Knowledge of food and beverage operations, including menu planning and wine pairing.
* Availability to work evenings, weekends, and holidays as per event schedules.
* Proficiency with event management software, Microsoft Office, and relevant applications.
Please note that if you are not a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.
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