Job Title:
Senior Solutions Architect (SaaS)
Experience Required: 10+ Years (Hands-On)
Location:
[Dublin 1, Hybrid]
Employment Type:
Full-Time
Some International travel required
Starting Salary from €100,000
About FoodHub
FoodHub is a leading global technology platform transforming the way people connect with restaurants and food experiences. With operations spanning multiple continents, we are driven by innovation, customer focus, and a strong commitment to creating value for our partners and communities. At FoodHub, our people are at the heart of everything we do — we believe in fostering a culture of collaboration, growth, and inclusivity, where every employee can thrive and make an impact.
About the Role
We are seeking a highly skilled
Senior Solutions Architect
to join our growing SaaS organization. This role is both
hands-on and strategic
, requiring someone who can design scalable solutions, work directly with customers, and collaborate effectively across teams.
You will be a
key technical influencer within a 200+ person engineering organization
, shaping architectural standards, guiding best practices, and helping teams align solutions with both customer needs and long-term business objectives.
The ideal candidate is a
strong communicator
, a
natural problem-solver
, and a
genuine team player
who thrives in a collaborative environment and is deeply committed to customer and business success.
Key Responsibilities
* Engage with customers to understand business challenges, technical requirements, and integration needs.
* Design end-to-end
SaaS-based architectures
, including diagrams, integration models, and security frameworks.
* Provide hands-on technical support during
implementation, deployment, and onboarding
.
* Collaborate with engineering, product, and customer success to align delivery with customer expectations.
* Develop prototypes, proof-of-concepts, and technical demonstrations.
* Lead technical discovery sessions, solution workshops, and customer architecture reviews.
* Document solution designs, best practices, and architecture standards.
* Act as a trusted advisor for customers, ensuring high technical satisfaction.
* Provide product feedback and influence roadmap improvements.
* Mentor junior team members and support internal knowledge sharing.
Key Performance Indicators (KPIs)
* Solution Adoption Rate:
% of recommended architectures or features successfully adopted by customers.
* Implementation Success Rate:
Number of customer implementations delivered on time and within scope.
* Customer Satisfaction (CSAT/NPS):
Average satisfaction scores for technical engagement and support.
* Time to Value:
Reduction in onboarding/implementation timelines for new customers.
* Technical Win Rate (Pre-Sales):
% of opportunities where technical validation contributes to closing deals.
* Escalation Rate:
Number of technical escalations related to solution design or integration (aim for reduction).
* Quality of Documentation:
Timeliness and completeness of architecture diagrams, runbooks, and technical guides.
* Cross-Functional Collaboration:
Feedback score from engineering/product/customer success teams.
* Training & Enablement:
Number of internal or customer-facing training sessions delivered per quarter.
* Continuous Improvement Contributions:
Documented improvements to templates, processes, and solution frameworks.
Required Qualifications
* 7+ years experience
in Solutions Architecture, Pre-Sales Engineering, or Technical Consulting.
* Strong background in
SaaS architectures
, cloud-native systems, and distributed applications.
* Hands-on experience with
AWS, Azure, or GCP
(AWS preferred).
* Deep understanding of APIs, microservices, authentication, integration patterns, and data flows.
* Proficiency in at least one scripting/programming language (Python, JavaScript, Bash).
* Excellent troubleshooting, problem-solving, and communication skills.
* Experience working directly with enterprise or complex customer environments.
* Demonstrated ability to collaborate across multiple teams.
Preferred Qualifications
* Experience with multi-tenant SaaS, security best practices, and compliance frameworks (SOC2, ISO27001).
* Familiarity with containerization (Docker, Kubernetes) and CI/CD pipelines.
* Pre-sales or customer-facing technical experience.
* Experience with event-driven architectures, webhooks, or iPaaS solutions.
* Cloud certifications such as AWS Solutions Architect or TOGAF.
Soft Skills
* Strong
team player
who communicates clearly and works collaboratively.
* Customer-focused mindset with high emotional intelligence.
* Adaptable, proactive, and comfortable in fast-paced environments.
* Strong documentation and communication habits.
Benefits
* Competitive compensation and benefits package.
* Direct mentorship from industry experts and ample opportunities for skill development.
* Dynamic and collaborative work environment where your contributions will make a tangible impact.
* Chance to work on exciting projects that will challenge and expand your technical abilities.
* Remote-hybrid role, based in Dublin, Ireland.
* 33 days annual leave per year (including public holidays).
* Option to buy up to 5 additional annual leave days per year.
* Guaranteed day off on your birthday (when requested).
* Option to purchase Bupa Select Complete Health Insurance (Medical History Disregarded) for self and family at a significantly discounted rate.
* €35 monthly gym contribution.