Senior Business & Systems Analyst — AI‑Native Delivery
You will translate business intent into system‑level precision: domain models, state machines, integration contracts, and executable policy rules that AI agents and engineering teams can act on without interpretation gaps. You will own the full specification lifecycle — from stakeholder discovery through system design validation to behavioural sign‑off — and set the standard others follow.
This role is for someone who has experience in both the insurance business and the technical dimensions of requirements in complex environments, and who is ready to apply that dual expertise at the frontier of AI‑augmented enterprise delivery.
What You’ll Do
Strategic Discovery and Business Requirements Leadership
Own end‑to‑end requirements across multiple concurrent programmes — translating business strategy into delivery‑ready artefacts without loss of intent or regulatory nuance
Lead structured discovery with C‑suite sponsors, business owners, underwriters, claims leaders, and Product leadership across insurance lines (commercial, specialty, claims, reinsurance, financial reconciliation)
Employ GenAI tools to produce requirements that are precise enough for agent execution: not narrative documents, but structured artefacts with unambiguous scope, measurable acceptance criteria, and explicit constraint boundaries
Hold scope discipline under executive pressure; own sign‑off without escalation and defend decisions with documented rationale
Conduct gap analysis between legacy system behaviour and target state design — identifying data quality issues, integration constraints, and migration risks at specification level before build begins
Perform SQL‑based data interrogation independently to validate assumptions, profile source data, and verify transformation logic prior to engineering handoff
Assess system‑level feasibility of proposed solutions: identify architectural constraints, integration boundaries, and non‑functional implications early in the discovery cycle
Author integration system behaviour under partial failure, downstream unavailability, and data inconsistency scenarios — as first‑class specification artefacts
Collaborate with the Tech Lead and Enterprise Architecture to ensure NFRs are architecturally validated before sprint commitment
AI Agent Contract Authoring and Governance
Produce and own the structured artefacts that govern AI agent execution: canonical input/output examples, error catalogues, prohibited behaviour constraints, system boundary definitions, and integration failure contracts
Define prompting strategies, model constraint boundaries, hallucination guardrails, and human‑in‑the‑loop control points for GenAI‑enabled features — grounded in system‑level understanding of what the underlying data and integrations can reliably support
Establish programme‑level AI specification best practices
Lead the BA/SA‑agent execution loop across complex, multi‑dependency initiatives: classify outcomes, author targeted re‑submission instructions, and drive convergence to verified output
Provide final behavioural sign‑off once outputs meet acceptance criteria across all specification artefacts — business, system, regulatory, and integration dimensions
Partner with engineering principals, data architects, and GenAI SMEs throughout the SDLC to ensure requirements fidelity is maintained end‑to‑end
Insurance Domain and Regulatory Authority
Bring deep insurance domain expertise to specification decisions — ensuring regulatory intent is embedded as executable policy rules and system constraints, not compliance footnotes
Serve as the domain authority bridging underwriting, claims, actuarial, finance, and operations stakeholder communities with engineering and AI delivery teams
Identify where legacy system constraints, poor data quality, or integration boundaries create delivery risk — and define mitigation strategies at specification level before they become build defects
Set and maintain specification quality standards across the BA and SA communities; review and technically sign off the work of junior practitioners
Lead or contribute to the BA‑to‑SA upskilling programme; build internal capability in systems modelling, integration design, and AI‑ready specification practice
What We’re Looking For
10–15 years of progressive experience spanning Business Analysis and Systems Analysis, with a substantial portion in insurance or regulated financial services
Deep insurance domain expertise across at least two of: commercial lines policy administration, claims, specialty, reinsurance, financial reconciliation, or regulatory reporting
Proven ability to produce requirements that hold under engineering scrutiny, regulatory review, and AI agent execution — with minimal rework
Expert‑level systems modelling: domain models, state machines, data flow diagrams, sequence diagrams, ERDs, and field‑level data specifications
SQL proficiency: independently query, validate, and interrogate enterprise data to support requirements decisions without reliance on engineering
Demonstrated ability to manage competing priorities across senior stakeholders, hold scope discipline, and drive sign‑off independently
Programme‑scale delivery experience in SAFe, Scrum, or equivalent Agile environments
Experience mentoring or technically leading BA/SA teams across complex programmes
Direct experience with AI‑assisted delivery, prompt engineering, or GenAI tooling in an enterprise context
Enjoy Benefits That Take Care Of What Matters
At AIG, we value in‑person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. The Total Rewards Program is a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security — as well as your professional development — bringing peace of mind to you and your family.
Equal Opportunity
American International Group provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you need a reasonable accommodation, please send an email to candidatecare@aig.com.
Location
American International Group UK Limited, Ireland Branch & AIG Europe S.A. (Ireland Branch)
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