Restaurant Manager
We are currently recruiting a Restaurant Manager to provide leadership at front of house and work as part of a wider team in the development of the offering for members and guests at the club.
Key Responsibilities:
* Report directly to the Operations Manager, playing an integral part of the food and beverage operation.
* Ensure an efficient and friendly service for all guests.
* Maintain high levels of customer satisfaction at all times.
* Foster a positive and productive working environment for the team.
* Train staff to uphold uniform service standards and schedule regular refresher training sessions.
* Maintain cleanliness and adhere to health and safety regulations at all times.
* Handle customer complaints effectively and escalate if necessary.
* Collaborate with department managers and liaise effectively with all departments.
* Ensure all service items and consumables meet the highest standards.
* Manage stock levels, including stocking and restocking equipment.
* Understand and balance budget spend versus revenue.
* Manage staffing costs in line with pre-agreed budgets.
* Maximise all revenue streams using various selling strategies to achieve agreed gross profit percentages.
* Minimise stock waste and losses through monthly stock take records.
* Develop and review an annual and monthly plan in collaboration with the Operations Manager and Head Chef.
* Provide the Operations Manager with weekly revenue reports.
* Attend weekly HOD meetings to plan restaurant and kitchen operations at least 7-10 days in advance.
* Identify, correct, and report anomalies on POS systems in a timely manner.
* Implement staff and member policies as directed by the line manager.
* Identify and implement efficiency improvements in all operational areas.
The Ideal Candidate:
* Minimum of two years experience in a Food & Beverage management or supervisory role.
* Excellent communication and interpersonal skills.
* Strong knowledge of food safety and hygiene regulations (HACCP certification preferred).
* Proven leadership and team motivation abilities.
* Staff training and development experience.
* Competence in budgeting and cost control.
Benefits:
* A collaborative and supportive team environment.
* Meals on duty.
* Discounts in the Pro Shop.
* Complimentary rounds of golf.
* Professional development and training opportunities.