Join AA Ireland as a Customer Service AgentWe're looking for enthusiastic and customer-focused individuals to join our team in Dublin City Centre. This is a permanent, full-time, hybrid role with fully paid training and exciting career growth opportunities.You'll assist customers with Membership, Car, Home, and Travel Insurance in a fast-paced, supportive, and rewarding environment. If you're passionate about helping people, have strong communication skills, and thrive in problem-solving situations, we want to hear from youWhat We Offer:Annual base salary of €27,750 for those new to the industry with opportunity to earn bonus pay through incentives (OTE €34,000-€37,000 in year 1)Clear career progression with our Agent Career Framework Advance from €27,750 to €41,000 within 2 to 2.5 years through performance, experience, and successful completion of APA/CIP qualifications.Hybrid work eligibility post training20 days annual leave + 2 company days (Good Friday & your birthday)Exclusive discounts on AA insurance & free AA membershipPension contributionsSubsidized FlyeFit Gym membershipThree Ireland mobile discountsEducation support for Insurance qualifications (APA/CIP)Health insurance discountsFully paid family leave (maternity/paternity/adoptive)Income protection & life coverBike-to-Work & TaxSaver commuter schemesEmployee Assistance ProgrammeBusy Sports & Social ClubAbout You:We're looking for a customer service professional with:At least 1 year of experience in a Contact Centre (preferred but not required)A passion for customer service and problem-solvingStrong communication and organizational skillsA team-oriented, proactive, and adaptable mindsetA commitment to growing your career with AA IrelandInsurance qualifications (APA/CIP) or willingness to work toward themYour Role:Assist AA Members & Insurance customers via phone, email, and webchatDeliver excellent customer service, meeting KPIs and targetsWork Monday–Friday, 8-hour shifts + 1-2 Saturday per month (10 AM – 3 PM)Ensure compliance with insurance regulations and AA proceduresResolve customer issues confidently, escalating complex cases when neededContribute to team success through collaboration and continuous improvementBe part of a team that truly makes a difference Apply today and start your career with AA Ireland.Job Type: Full-timePay: From €27,750.00 per yearBenefits:Additional leaveBike to work schemeCompany eventsCompany pensionEmployee assistance programEmployee discountGym membershipWork from homeApplication question(s):This role will be based full-time in our Dublin 2 office during training. Post training, it will transition to a hybrid model, but employees will still be required to travel to the office regularly, anywhere from 1 to 3 days per week. Are you able to commit to regularly commuting to Dublin 2 as required?This role is a full-time, permanent position (37.5 hours per week). Are you available to work full-time?The planned start date for this position is 9th March 2026. Please confirm whether you are available to start by this date.Experience:Customer Service: 1 year (required)Call center: 1 year (preferred)Work authorisation:Ireland (required)Work Location: Hybrid remote in Dublin 2, CO. Dublin