Summary: The Asset Care Manager at ESS is a key player in a team of skilled professionals providing customer support to a variety of ESS clients.
This role focuses on managing asset care projects at customer sites, blending contract management with asset care consultancy.
The Asset Care Manager will lead a team of specialists, maintain customer relationships, and contribute to company growth by identifying new business opportunities, managing existing contracts and developing proposals.
Role Overview: As a member of the ESS extended leadership team, the Asset Care Manager is accountable for specific projects within the Asset Care area and managing specific contracts in the Outsourcing area.
Growing the Asset Care consultancy through strong customer relationship management and providing valued services to all customers (existing, new, and internal).
Maximise the business performance of out-sourced client sites, for both operational and commercial aspects; Ensuring integrated support across the business to foster a cohesive, cross-functional team culture.
Travel may be necessary depending on contract or project responsibilities.
Innovating new ESS products to drive growth in the Asset Care business unit.
Collaborating with the training unit to identify, develop, and deliver specific training programs.
Have responsibility for nominated specific cross functional programs within ESS, (e.g.
Quality, ISO systems etc.) Main Duties and Responsibilities: Lead specific projects within the Asset Care area and manage specific contracts in the Outsourcing area.
Grow the Asset Care consultancy through strong customer relationship management and providing valued services to all customers (existing, new, and internal).
Accountable for the commercial and operational performance of out-sourced client sites, ensuring the appropriate focus is applied to ensure maximum business performance; Supporting out-sourced employee performance, development, and well-being; Innovate new ESS products to drive growth in the Asset Care business unit.
Collaborate with the Training unit to identify, develop, and deliver specific training programs.
Participate in company initiatives for growth and development; drive continuous improvement across the business.
Take responsibility for specific cross-functional programs within ESS (e.g., Quality, ISO systems).
Assist the ESS team to meet objectives and grow their competence, skills, and experience.
Develop relevant procedures, guides and training documentation; Develop project plans and projections to manage workload and customer expectations.
Travel may be required Provide periodic reports on project of contract performance.
Communicate with customers and manage their expectations.
Ensure standards for employee performance is communicated and maintained across client sites; Develop solutions for complex customer situations to meet their goals.
Tendering of new opportunities; Participate in proposal and business development calls with internal consultants and customers.
Attend networking events and promote the ESS brand.
Adhere to professional standards and maintain strict customer confidentiality.
Ensure integrated support across the business to foster a cohesive, cross-functional team culture.
Education / Experience : Engineering Qualification - Degree or equivalent in Mechanical, Electrical, or related discipline.
Experience within a service delivery environment an advantage Excellent communication skills and ability to work on own initiative Proven experience within a business development environment Note : Must have full clean driving license and be eligible to work in Ireland Excellent salary and benefits for the successful candidate.
Skills: Customer Relations Employee Performance Projects