Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, BizOps
Overview
The Mastercard BizOps team is looking for a Manager, Site Reliability Engineering who can help us solve problems, build our CI/CD pipeline and lead Mastercard in DevOps automation and best practices.
Are you a born problem solver who loves to figure out how something works?
you a CI/CD geek who loves all things automation?
Do you have a low tolerance for manual work and look to automate everything you can?
Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
This role will support the ‘Real Time Payments’ products, that allows the transfer of funds instantly. Real-time payments are being used globally to provide a more seamless banking experience for the financially excluded, offering a level of trust that was previously only available through physical cash.
This is a people manager position, which will oversee the Alerting & Monitoring, Capacity Management, CI-CD, Agile, Production Support using SRE principles, ITIL practices like Incident Management, Change Management, Problem Management, and Eliminating toil through Automation best practices to deliver on a great customer experience & delight. Encompassing a suite of more than 50 platforms and applications varying from the latest and greatest technologies to legacy technologies, there is enough variety here to keep any technologist sharp. MasterCard's support teams are globally based and this position will be responsible for tying them together into a cohesive, agile and responsive unit that sets a world class standard for operational performance.
Role
• Good Understanding, and exposure to Payment Standards – ISO8583, ISO20022 messaging formats.
• Experience supporting Payments Authorization, Clearing, Settlement, Liquidity and Risk Reconciliation processes.
• Contributes significantly to the engineering strategy for all platforms across multiple application suite and to the production support response strategy by identifying and developing platform improvement and process improvement opportunities.
• Troubleshoots applications and implements fixes to decrease time to resolution and minimize dependency on advanced vendor support.
• Minimizes application development costs by providing guidance and leadership to application development teams and ensuring sound execution throughout the system development life cycle.
• Mentors staff and provides assistance to team members as needed.
• Maintains skills consistent with the technology roadmap and implements tasks leveraging new as needed.
• Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns
• Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
• Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
• Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.
• Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices.
• Practice sustainable incident response and bl
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