About the job #10625 Assistant Manager, Swords, 33-35k
Job purpose:
Ensure the site operates efficiently and effectively and provides our customers with the very best customer service and fresh food offering at all times in a clean, safe environment. To support the Site Manager and take full responsibility for the site in Site Managers absence.
Main Tasks and Responsibilities:
Customer Service
* Pro-actively deliver excellence in customer service at all times
* Ensure that customer satisfaction is the number one priority and consistently deliver and exceptional service by displaying I-CARE service excellence behaviours
* Professionally handle all customer queries and complaints in line with company policy, in a timely manner and upscale where appropriate
Store Operations and standards
* Support the Site Manager in the efficient day-to-day running of retail unit
* Ensure that the store reflects companys standards of merchandising, presentation and Customer Care
* Ensure and maintain the level of hygiene to the highest standard throughout the store and compliance by all staff members to the same
* Ensure all operational checklists are followed on a daily basis across the shop and forecourt
The ideal candidate will have:
* Minimum 2 years experience in a Supervisory/ Management position;
* Levels 1 & 2 knowledge of food safety is a distinct advantage;
* Excellent communication and delegation skills;
* Highly driven with a strong work ethic;
* Passion for retail and customer excellence.
* Thrive in a fast-paced working environment.
Some of our benefits include:
* Competitive salary & flexible working arrangements
* Staff Discount
* Paid Family Leave including Maternity & Parental Leave
* Enhanced annual leave entitlements up to 27 days
* VHI Health Insurance Funded Scheme
* Colleague Assistance Programme- GP Online & Counselling Service
* Employee Referral Bonus
* Travel & Bike to Work Scheme
* Save as you earn Scheme
* Mileage Scheme
* Ongoing training, appraisals and career progression opportunities
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