Join to apply for the Dispute Analyst - P2P role at BinanceContinue with Google Continue with GoogleJoin to apply for the Dispute Analyst - P2P role at BinanceBinance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.ResponsibilitiesAs the frontlines of the P2P market, you and the team will arbitrate customer disputes professionallyInvestigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activityCreate a culture and processes which achieve the business goals and objectives with regards to customer serviceUse Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholder and peersAct as the Voice of the Customer across the organizationIdentify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunitiesEnsure customer and complainant surveys are carried out continuously in order to produce timely, up-to-date information about customer experience across all areas of the businessEnsure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicizedRequirements1+ years experience of proven customer facing experience or experience as a customer service representativeStrong ability in IT for professional use and can handle somewhat technical queries from customersExceptional written communication skills and a good listenerAbility to multitask, prioritise, and control time effectivelyKnowledge of blockchain, crypto, and P2P payments is a big plusFluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages would be an advantage.Willing to work weekends and irregular hours which will include night shiftsA Binance P2P user is highly preferredWhy BinanceShape the future with the world’s leading blockchain ecosystemCollaborate with world-class talent in a user-centric global organization with a flat structureTackle unique, fast-paced projects with autonomy in an innovative environmentThrive in a results-driven workplace with opportunities for career growth and continuous learningCompetitive salary and company benefitsWork-from-home arrangement (the arrangement may vary depending on the work nature of the business team)Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice .Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionCustomer ServiceIndustriesTechnology, Information and InternetReferrals increase your chances of interviewing at Binance by 2xGet notified about new Fraud Analyst jobs in Dublin, County Dublin, Ireland.Dublin, County Dublin, Ireland 3 days agoDublin, County Dublin, Ireland 2 weeks agoDublin, County Dublin, Ireland 3 weeks agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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