Renewal Specialist
The global renewals team at Klaviyo focuses on retaining and expanding customer relationships by ensuring clients continue to see value in Klaviyo's platform. The team works closely with Customer Success, Sales, and other GTM teams to drive retention, reduce churn, and maximize renewal rates.
The Renewal Specialist will own and drive timely renewals for contracted Klaviyo customers (Commercial/SMB market) and partner with Customer Success and Growth teams to manage renewals, support upsell opportunities, and ensure a seamless customer experience throughout the renewal cycle.
How you’ll make a difference
Renewal Management – Manage the end-to-end execution of customer renewals, ensuring timely contract completion and supporting customer retention goals.
Customer Relationship Management – Build and maintain relationships with customer stakeholders, providing a positive renewal experience while addressing questions and concerns.
Cross-Functional Collaboration – Partner closely with Customer Success, Sales, Finance, Legal, and other internal teams to support renewal execution and identify growth opportunities.
Risk Identification & Retention Support – Monitor renewal activity and proactively identify risks, escalating concerns and partnering on retention efforts.
Forecasting & Pipeline Management – Maintain accurate renewal forecasts, pipeline tracking, and CRM hygiene to support business visibility and planning.
Process Execution & Operational Excellence – Follow established renewal processes and contribute feedback to improve efficiency, scalability, and customer experience.
Negotiation & Commercial Support – Support renewal discussions and pricing conversations within guidelines to drive mutually beneficial outcomes.
Customer Advocacy – Act as an internal customer advocate, ensuring customer needs and feedback are communicated effectively across teams.
What you’ll bring
Experience – 2–5 years in renewals, account management, customer success, sales support, or a similar customer-facing role, preferably within enterprise software or SaaS.
Collaboration & Communication – Strong interpersonal, written, and verbal communication skills and the ability to build effective relationships internally and externally.
Organization & Time Management – Ability to manage multiple priorities and deadlines in a fast-paced environment with strong attention to detail.
Problem Solving – Ability to identify customer challenges, think critically, and collaborate on solutions to support successful renewal outcomes.
Analytical Mindset – Comfortable leveraging customer data, reporting, and CRM systems to manage renewals and identify risks or opportunities.
Technical Acumen – Proficiency in CRM tools (Salesforce, Gainsight, etc.) and other customer management systems preferred.
Nice to have
Fluent French or German (written and spoken)
High school diploma or equivalent work experience required; Bachelor’s degree preferred.
Experience working in SaaS, subscription-based businesses, or customer lifecycle management environments preferred.
Compensation
Base Pay Range in Local Currency: €62,400 – €93,600 EUR
In addition to base salary, the total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
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