Overview
We believe in a world where growth thrives across borders and cultures. Our mission is to guide companies on their journey by providing services and technology that enables global talent management and delivers a human experience.
As an Employer-of-Record (EOR) provider, we offer the HR and compliance infrastructure essential for companies to expand internationally. We take care of the complex, behind-the-scenes work, allowing companies to focus on the strategies that drive their success. We are For People, By People.
The future of work is borderless, and so are we. Our people are located around the globe — in the U.S., the UK, India, Colombia, China, and beyond. Diversity and belonging are not just values, they are who we are.
We are also committed to making a positive impact. Through our Environment, Social, and Governance (ESG) impact initiative, we are addressing our environmental footprint and promoting social responsibility. Our impact program is central to our vision and culture, focusing on employee wellness, diversity, charitable work, and ethical corporate governance.
If you are interested in working in a people-centric, global organization, apply below.
Client Success Executive at Atlas is a pivotal role focused on fostering long-term relationships and ensuring the success of a portfolio primarily comprised of high-value, strategic and emerging clients. You will manage a portfolio of clients, align their goals with our solutions, drive client satisfaction, retention, and growth, and act as a trusted advisor to executive-level stakeholders.
Responsibilities
* Strategic Account Management & Client Advocacy: Own and manage a portfolio of high-value, strategic and emerging clients; align client goals (global expansion, workforce management, compliance) with our solutions to enable success and long-term relationship growth.
* Build and maintain executive-level relationships; serve as the primary point of contact, providing expert guidance and solutions to evolving needs.
* Develop and execute tailored client success strategies to drive long-term satisfaction, retention, and value realization.
* Advocate for clients across the organization; act as a key escalation point for complex issues and collaborate with cross-functional teams for timely resolutions.
* Client Retention and Growth: Engage in consultative conversations to identify growth opportunities, including global workforce expansion and service upsells.
* Leverage data to identify upsell/cross-sell opportunities aligned with business objectives and growth goals.
* Implement strategies to mitigate churn risk, address concerns promptly, and create action plans to ensure retention and satisfaction.
* Cross-Functional Collaboration & Leadership: Work with internal teams (sales, product, delivery, marketing) to meet client expectations and ensure new features align with client needs.
* Provide feedback to product and development teams based on client input; advocate for enhancements that improve satisfaction.
* Client Health Monitoring & Reporting: Continuously track health metrics (usage, satisfaction, engagement) and address risks proactively; present insights to internal leadership and clients.
* Present regular reports on account performance and success metrics.
* Financial Health and P&L Management: Monitor financial performance of client accounts, align with revenue and margin goals, optimize delivery for value and profitability, identify and address financial risks.
* Client Insights & Strategy: Understand business objectives and global workforce strategies; provide strategic advice on global compliance, workforce management, and operational efficiency; stay current on industry trends and best practices.
* Mentor team members and contribute to development of client success strategies, best practices, and team culture.
Qualifications
* 10+ years of experience in a global team in client success, account management, or a client-facing role (SaaS, EOR, HR tech, or related industries).
* Proven ability to manage and grow high-value, complex global accounts with a focus on long-term engagements.
* Intermediate to advanced understanding of global workforce management, EOR solutions, HR compliance, payroll, or employment law.
* Ability to strategically align client objectives with solutions to ensure long-term value delivery.
* Strong ability to influence C-level executives and key stakeholders to align solutions with business goals.
* Results-oriented with focus on sales quota, revenue & margin growth, customer satisfaction, and retention.
* Excellent communication, negotiation, and presentation skills with a consultative approach.
* Commercial acumen including business case creation, sales, forecasting, and margin analysis.
* Strong analytical skills with ability to use data to inform decisions and measure success.
* High emotional intelligence to manage client expectations and foster positive relationships.
What We Offer
* The opportunity to work with a purpose — simplifying global expansion across borders and cultures
* A diverse and inclusive environment
* Country-specific benefits
* Flexible PTO
* Your birthday off and a day to volunteer for a cause of your choice
* Generous Parental Leave Program
* Growth and development opportunities with access to learning resources
* Challenging, high-performing environment with meaningful impact
EEO Statement: Atlas Technology Solutions, Inc. is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national or social origin, sex, age, disability, HIV status, sexual orientation, gender identity and/or expression, marital status, or any other status protected by law. Atlas provides accommodations on request throughout recruitment for applicants with disabilities. Hiring decisions are based on Atlas’s operating needs and candidate qualifications.
This role may be subject to background checks in accordance with local law after an employment offer is made. References may be requested at the final stage of the process.
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