Key Responsibilities and Deliverables
As a skilled professional, you will be responsible for handling customer issues, complaints, and complex inquiries from start to finish. This includes ensuring a smooth and satisfactory resolution through phone, email, and internal systems.
Key Skills and Qualifications
The ideal candidate will possess clear communication skills, emotional intelligence, and the ability to ask the right questions. They will also have a proactive mindset and be able to negotiate commercially fair outcomes with both customers and suppliers.
Benefits
* Serve as the main point of contact for stores and suppliers, coordinating complex resolutions and delivery logistics.
* Use your negotiation skills to drive commercially fair outcomes.
Additional Information
The role requires strong interpersonal skills, a passion for delivering solutions that genuinely delight customers, and the ability to work independently in a fast-paced environment.