Overview LGT Capital Partners is a leading global specialist in alternative investing with over USD 110 billion in assets under management and more than 700 institutional clients in 50 countries.
An international team of over 900 professionals manages a wide range of investment programs focusing on private markets, multi-alternatives and diversifying strategies, as well as sustainable and impact strategies.
Headquartered in Pfaeffikon (SZ), Switzerland, the firm has offices in San Francisco, New York, Dublin, London, Paris, The Hague, Luxembourg, Frankfurt am Main, Vaduz, Dubai, Beijing, Hong Kong, Tokyo, Singapore and Sydney.
We are seeking a highly motivated and experienced Head of Transfer Agency to join our team.
Role purpose This role will build and lead a client-centric Transfer Agency (TA) function across Luxembourg and Dublin with 20 specialists.
The team delivers seamless investor onboarding and lifecycle servicing, established controls and measurable service quality to provide a market-leading experience for LGT's investors.
The role oversees onboarding and first-line AML/KYC ensuring investors receive excellent service.
A key objective is to drive a continuous improvement culture in collaboration with LGT Capital Partners to enhance the end-to-end investor experience.
Responsibilities Set the TA/Investor Experience strategy and operating model across Luxembourg and Dublin; establish one set of processes, controls, SLAs and service standards across locations Lead, coach, build capabilities and training to form a high-performing team delivering service excellence from both locations Oversee end-to-end onboarding and all lifecycle events; partner with AML/Compliance to ensure first-line execution aligns with second-line policy and risk appetite across Luxembourg and Ireland Own TA service quality to internal stakeholders and investors; establish feedback loops and visible service metrics; drive timely processing and communications Serve as primary TA counterpart to LGT CP and LGT FM Senior Management; chair and participate in relevant forums; act as escalation point for service issues and mitigate recurring risks Maintain a robust control framework and ensure alignment to CSSF and CBI expectations; oversee audit readiness (ISAE controls) and timely closure of findings Own the TA technology roadmap and data quality; collaborate on onboarding tooling and workflow platforms Responsible for TA budget, workforce planning and vendor SLAs; ensure quality, cost-effective service and scalable capacity for fundraising cycles and peak events Requirements At least 8 years of experience running a Transfer Agency team in an external or internal Fund Administrator, ideally within Private Equity Deep knowledge of TA operations, first-line KYC/AML execution and liaison with second line; familiarity with FATCA/CRS and sanctions processes Proven ability to lead teams, oversee career development, and facilitate individual growth Aptitude to anticipate future client needs and enhance services accordingly Strong control mindset and audit exposure (ISAE/SOC) with experience in error/incident management and remediation Technology-savvy with hands-on ownership of TA platforms and integrations to fund accounting (e.g., Investran) and investor/workflow tools Track record of driving measurable service improvements and change portfolios; vendor and outsourcing oversight experience Strong stakeholder management with senior clients and boards; clear, empathetic communication and resilience under pressure Fluency in English required; proficiency in German is an asset What you can expect Modern working conditions, including work-from-home options, satellite office in Wasserbillig and a home office allowance Diverse culture founded on mutual respect and teamwork Professional development and personal growth opportunities through internal and external training Ownership by the Princely Family of Liechtenstein and an entrepreneurial cultural influence Commitment to ESG and long-term sustainability practices Contact Information If you are interested in becoming part of a successful alternative investment management team in an international, multicultural environment, we would be pleased to hear from you.
For further information please contact Mélanie Moos, Human Resources, LGT Fund Administrators (Luxembourg) SARL.
Contact: +41 58 261 80 42
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