Senior Change Analyst (903795) Leinster, Republic of Ireland
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Salary: EUR57898 - EUR57898 per annum + 30 days AL + Bank Holidays
Unijobs on behalf of our public sector client has a requirement for a Senior Change Analyst.
This is a temporary position; the initial contract duration is for 12 months with the possibility of extension thereafter. This position is also working off a hybrid model, and the base location is in the Leinster area.
Based off a 35-hour work week the successful candidate will be employed as an agency employee and will be paid an hourly rate of €31.70 based off an annualised salary of €57,898 and will accrue 30 days’ annual leave per year along with public holidays.
*Applicants must be eligible to work in Ireland at the time of application*
Person specific requirements
Service Management experience, particularly in the area of Service Transition/Change Management/Release Management.
Ideally ITIL Foundation certified or commit to work towards certification
Broad familiarity and experience with modern enterprise architecture from either a technical or service process perspective
Experience with Office 365, SharePoint and Power BI.
Duties and responsibilities
Receive, log, and allocate a priority to change tickets
Review logged normal and emergency change tickets and follow up with requestors and other change stakeholders to get change tickets ready for CAB approval
Monitor standard change tickets and provide guidance to change requestors
Collate and document all relevant data that support the Change Management Process and the knowledge management requirement for support and the business
Provide support in complex problem‑solving situations.
Manage staff within their remit.
Facilitate and participate in effective team meetings.
Demonstrate pro‑active commitment to all communications with internal and external stakeholders.
Support data gathering and analysis activities, including process data gathering and tool development and support.
Contribute to QA activities such as regular process reviews, compliance, monitoring, etc.
Support the gathering and distribution of Process Metrics Reports.
Support key process and project‑related initiatives within the Service Transition function.
Is an advocate for the Change Management function
Provide support in carrying out ad‑hoc Change Management tasks
Collaboratively work with relevant parties to ensure all documentation and training material is compliant and up to date
Change Management Operational Tool Sets – carry out administrative tasks required for Change Management day‑to‑day operations
Focus on efficiency, improve quality of service, increase customer satisfaction, and reduce cost
Be ITIL Certified in an accepted version or commit to work towards certification
Experience with ITIL based disciplines
Eligibility criteria
The successful applicant will have the following track record, capabilities and qualifications:
At least 3 years’ experience in a large‑scale, multi‑vendor IT environment.
Strong track record of analysing, designing and presenting organisational solutions to high‑level management issues
Excellent communication skills, including report writing and presentation skills.
Ideally ITIL Foundation certified
Evidence of practicing and promoting a strong focus on delivering high‑quality customer service
Strong process background; Self‑Motivated and is comfortable working unsupervised
*This position may be subject to Garda Vetting and Foreign Police Clearance, if applicable you will be required to obtain these prior to commencing in this role*
Unijobs is an equal opportunities employer
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