The Montenotte, located in the heart of Cork city, is an independent, privately-owned urban resort offering a wonderland of experiences for guests seeking luxury and exploration, celebration and escape. Built within an 18th century residence of a Merchant Prince, The Montenotte preserves its rich heritage while updating with a contemporary twist and luxurious finish. The property offers unrivalled views of the city and harbour and strives to continuously innovate to create memorable experiences for guests.
The Montenotte is a proud member of Small Luxury Hotels of The World. We are certified a Great Place to Work and an Excellent Employer for 2025 as part of Failte Ireland"s Employer Excellence Programme. Our values are Passion, Ambition, Integrity, and Courage as we journey towards our vision of being the Leading, Independent, Urban Resort in Ireland.
Property summary
* 107 stylish guestrooms and suites and 26 self-catering Residences.
* Landscaped Victorian sunken gardens and Woodlands that overlook the port of Cork and the city.
* Cameo Cinema - our private in-house 50-seater cinema offering nightly movies complimentary for all guests.
* The Gallery Suite - a private meeting and banqueting suite for up to 60 guests
* Bellevue Spa - a luxurious award-winning spa with six treatment rooms, The Salt Room and offering a range of rejuvenating, holistic and relaxing treatments, with product ranges Grown Alchemist & Dermaviduals.
* Motion Health Club - with a 20m indoor swimming pool, sauna, steam room, jacuzzi and state-of-the-art gym with fitness
* The Woodland Suite Experience - exclusive suites designed with nature at its core, with River Suites and Woodland Suites on offer.
Main Responsibilities
* Manage conference, events and private dining business from enquiry stage through to conversion, including client liaison and function sheet preparation, client follow up, feedback and payment.
* Achieve maximum potential revenue for the areas and meet budget.
* Ensure a consistent flow of information within the office and amongst other departments within the hotel.
* Process reservations, cancellations and modifications promptly.
* Handle guest enquiries relating to the hotel including reservations, dining, and general queries in a competent and efficient manner.
* Respond to all guest/prospective guest enquiries by email in a professional, efficient and friendly manner.
* Describe accurately all bedrooms, services and facilities in the hotel and be fully familiar with all room rates and service/facility rates offered.
* Proactively sell bedrooms at the best rate possible, ensuring opportunities to upsell (upgrades, dinner, activities, etc.) are maximised.
* Have a thorough knowledge and understanding of standards of performance and delivery within the Rooms department.
* Provide a channel for communication within the hotel to effectively deal with telephone and email enquiries in a professional and courteous manner.
* Be aware of any menu updates, hotel promotions, corporate promotions or special events.
* Answer the switchboard in a friendly and engaging manner, directing calls appropriately.
#J-18808-Ljbffr