Our client, a long-standing leader in precision manufacturing, is searching for an IT Support Engineer to keep their technology running at peak performance. This position offers a blend of hands-on technical troubleshooting and involvement in continuous improvement projects, ensuring both production systems and office networks operate without interruption. This is an excellent opportunity for someone who thrives in a fast-paced, high-uptime environment and enjoys working with both industrial technology and corporate IT infrastructure. Key Responsibilities On the Production Floor Provide rapid support for terminals, barcode scanners, label printers, and other production-line IT equipment. Ensure robust connectivity and reliable performance for critical shop-floor systems. Assist with the rollout of automation projects, embedding IT requirements into new processes and equipment. Collaborate with engineering teams to integrate IT solutions into manufacturing systems. Across the Office Environment Install, configure, and maintain PCs, laptops, phones, and other user devices. Administer accounts, access permissions, and hardware assets to support onboarding and offboarding. Troubleshoot day-to-day IT issues on Microsoft 365, Active Directory, and ERP platforms. Drive awareness of cybersecurity best practices, helping to safeguard systems and data. Wider IT Support & Development Act as the go-to person for IT queries, resolving problems efficiently and documenting fixes. Keep technical documentation, system inventories, and procedural guides up to date. Support infrastructure upgrades, new system deployments, and continuous improvement initiatives. Contribute to maintaining a secure, reliable IT environment aligned to business operations. What We're Looking For A degree in IT or related subject with 2+ years' experience OR 5+ years in a technical support role. Strong knowledge of Windows environments, Active Directory, and user administration. Practical experience with IT hardware (desktops, laptops, printers, scanners, networking equipment). Exposure to ERP systems (e.g. Microsoft Dynamics 365 Business Central or similar). Understanding of cybersecurity principles and software licensing. Previous experience supporting manufacturing or production environments is highly desirable. The Ideal Candidate Will: Be proactive, resourceful, and solutions-focused. Possess strong troubleshooting and problem-solving skills. Communicate clearly with both technical teams and non-technical users. Manage multiple tasks simultaneously without losing attention to detail. Enjoy working collaboratively in a team, while confidently taking ownership of their work. Skills: Technical Support Engineer ERP Technician IT