Senior Customer Service Agent in Property Management Helpdesk
Join to apply for the Senior Customer Service Agent in Property Management Helpdesk role at PHASOR
Senior Customer Service Agent in Property Management Helpdesk
3 weeks ago Be among the first 25 applicants
Join to apply for the Senior Customer Service Agent in Property Management Helpdesk role at PHASOR
An opportunity has arisen in our growing Property Management division for a Senior Administrator in our Helpdesk with has at least 5 year's post qualification experience.
Phasor is a dynamic and exciting place to work offering a range of staff benefits and career
opportunities. The successful candidate will be joining an ambitious and growing company with a family first attitude whilst maintaining a laser focus on providing an excellent service to our customers.
You will be supported by a highly experienced team who strive to support career progression within the department and organisation.
The successful candidate will be a self-motivated problem solver with a can-do attitude. The candidate will have responsibility for delivering our clients objectives and will therefore have excellent relationship management skills.
They should be able to demonstrate an ability to communicate effectively with all levels and a drive to exceed expectation.
Key Responsibilities
* Key client management
* Dealing with day-to-day management of reactive maintenance issues which arise in our customers sites.
* Writing reports ensuring timeliness, accuracy and completeness
* Ongoing liaison with other Phasor teams to support the delivery of client services.
Skills, Knowledge And Experience
* Very organised person with the ability to earn client trust
* 5 years experience in administration in the service industry or property management is essential, with proven experience of organising a team of field technicians.
* A practical, proactive approach is required, along with excellent time management and organisational skills and the ability to use personal initiative
* Be IT competent and ideally have experience with the job management software system JobLogic or other similar job management software package.
* Be articulate, professional and persuasive with strong verbal, numerical and report writing skills
* Takes pride in all output with particular focus on accuracy and attention to detail
* Good communication and negotiation skills
* A team player
* Good interpersonal and influencing skills
* Honesty, integrity and openness, high ethical standards
* Fluent in spoken and written English.
And us? Were Phasor Maintenance. One of Irelands leading boutique Facilities Management Providers. We are established since 2005 and in that time weve grown from a one person box-room company to a company which employees 40 staff directly and many more sub-contractors. We really value our customers and we really, really, really value our staff. We are looking for someone who is not just good at their job but who also fits in with our can-do cultureWe believe that happy staff make happy customers which can only be good for everyone. Were looking for a superb administrator with an excellent track record in working efficiently on your own initiative, anticipating and avoiding problems and proactively communicating progress and status updates to everybody involved in a project.
Reporting to our Operations Manager you will receive full training and support in our systems and processes. This role will particularly suit someone who loves dealing with customers on a daily basis. We want somebody who is looking for an opportunity to develop and grow in their career and wants to work in a busy and friendly environment with a small team where everybodys contribution is valued and we really take pride in the quality of work we deliver to our clients.
Skills
Customer Service Organisational Skills Administration problem solver positive attitude
Benefits
Annual Bonus Paid Holidays
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Administrative and Support Services
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