Our client has an exciting opportunity for a German-speaking Accounts Administrator to join their team on a full-time, permanent basis. Our client is a world premier organisation for vacation ownership with resorts at destinations around the globe. This position will be based at their office in Cork on a hybrid basis (2 days in the office, 3 days from home).
Key Responsibilities:
1. Responsible for servicing & collection of past due loan and maintenance fee accounts as assigned.
2. Execution of loan and maintenance fee calls to owners worldwide, requesting payment and aiming to reduce and control delinquency of past due accounts.
3. Provide regular updates on overdue loan and maintenance fee accounts.
4. Communicate with owners by phone, email, fax and post requesting payment and discuss possible resolutions to bring their account back into good standing.
5. Review specific account situations and support owners on all related issues, such as late fees, historical payments, past and future usage, methods of payment and payment plans.
6. Coordinate and execute pay off quotations, credit card charges and credit card auto-debit programme enrolments.
7. Liaise with bank and credit card companies to obtain authorisation codes to manually override charges when required.
8. Translate documentation when required.
9. Build positive relationships with owners and associates.
Requirements:
10. Fluency in German and English is required.
11. Ability to follow instructions and work on own initiative to resolve customer issues.
12. Excellent communication skills.
13. Experience within a customer service-based role.
14. MS Office Experience.