German-Speaking Customer Support Specialist Job Opportunity
We are seeking a skilled Customer Support Specialist with fluency in German and English to join our growing team. As a key member of our support team, you will be responsible for providing exceptional customer service via email and live chat.
The Role:
1. Troubleshoot and resolve product-related issues
2. Serve as a trusted expert on our platform, helping customers get the most value from it
3. Create solutions that meet customers' needs and exceed their expectations
4. Develop deep expertise in leading SaaS products & technologies >
What We're Looking For:
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Proven ability to troubleshoot & resolve customer issues
Excellent communication skills with a focus on delivering high-quality experiences
Comfortable working towards goals within fast-paced environments
Flexibility to work occasional shifts (e.g., early morning or late afternoon)
Proactive attitude supported by strong teamwork abilities