About the Role:We are looking for an IT Systems Administratorto provide hands-on IT support in our Dunboyne officeand nearby office in Borris,while overseeing and coordinating IT support activities across the EMEA region. This role is focused on ensuring tickets are resolved efficientlyand aligning IT support with business needs.Key Responsibilities:· Provide local IT supportin both the Dunboyne and Borris offices, handling hardware, software, and network issues.· Monitor and manage IT support tickets, ensuring timely resolution across EMEA.· Coordinate and oversee the small EMEA support team, ensuring workloads are balanced and service levels are met.· Act as the key IT contact for business stakeholders, understanding and addressing their technology needs.· Work with global IT teamsto align support processes and best practices.· Maintain local IT infrastructure, including workstations, printers, servers and network devices.· Ensure IT policies and security best practicesare followed.· Identify process improvementsto enhance efficiency in IT support operations.What We're Looking For:· Strong experience in IT Systems Administratorwithin a corporate or SME environment.· Proven ability to manage and coordinate IT support ticketsacross multiple locations.· Familiarity withVMWare,Cisco Meraki,Microsoft 365, Azure, EntraID, Windows support, and Active Directory.· Experience with ITSM tools (e.g., ServiceNow, Jira, or similar).· Strong communication skills to liaise with business teams and global IT colleagues.· A structured and process-driven approach to IT support management.· Occasional Travel and valid driver's license.Desirable:· ITIL certification or understanding of ITIL service management principles.· Experience supporting remote or distributed teams.· Exposure to cloud services like Azure.· Experience with VMWare and Cisco Meraki· Occasional Travel and valid driver's license.