What You Can Expect:
Operational Control
* Oversee the daily operations of road freight transportation, ensuring smooth execution of shipments.
* Supervise and coordinate applicable drivers, loaders, and other logistics staff.
* Monitor routing schedules, delivery times, and ensure compliance with time-sensitive deliveries.
* Ensure that all shipments are dispatched on time and delivered within the agreed timeframes.
Team Management
* Manage a team of freight logistics personnel, ensuring adherence to company policies and procedures.
* Provide training and guidance to staff on safety protocols, company standards, and customer service.
* Conduct performance reviews and manage staffing schedules to ensure proper coverage.
Compliance & Safety
* Ensure that all road freight activities comply with transportation laws, regulations, and company policies.
* Monitor applicable subcontractors' adherence to safety standards, including proper vehicle maintenance and the use of safety gear.
* Engaged with the quality team to ensure vehicles used are compliant with legal and safety requirements, scheduling routine maintenance and inspections.
* Ensure the quality team conduct and record regular safety briefings and audits to minimize accidents and operational risks.
Coordination & Communication
* Coordinate with the warehouse, customer service, and sales teams to ensure smooth communication and service delivery.
* Maintain close communication with applicable subcontractors to address any issues that arise on the road (e.g., delays, accidents, vehicle breakdowns).
* Provide real-time updates to customers and internal teams on the status of shipments.
* Point of escalation for operational issues, resolving problems quickly to ensure customer satisfaction.
Resource Management
* Oversee the allocation of vehicles and other resources based on delivery schedules and customer needs.
* Monitor and control operational costs, such as fuel, maintenance, and labor expenses.
Reporting & Documentation
* Track and report on key performance indicators (KPIs), such as on-time delivery rates, vehicle utilization, and customer feedback.
Submit daily/weekly/monthly reports to the National Freight Manager on operational performance.
What You Bring:
* 3-5 years of experience in road freight operations, with at least 1-2 years in a supervisory or management role.
* Strong knowledge of safety and compliance regulations, ability to work in a fast-paced environment, and flexibility with work hours.
* Strong knowledge of road freight operations, logistics, and transport regulations.
* Leadership and team management skills, with experience overseeing drivers and logistics personnel.
* Strong problem-solving abilities and the capacity to make decisions under pressure.
* Excellent communication and interpersonal skills, with the ability to interact effectively with customers, drivers, and internal teams.
* Proficient in logistics software and Microsoft Office Suite.