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We currently have an exciting opportunity for a Customer Service Advisor to join our team in the Horizon Logistics Park, Co. Dublin.
Job Purpose
The post holder will be responsible for day-to-day customer service tasks and achievement of customer service targets.
Key Accountabilities
* Deal directly with customers either by telephone, electronically or face to face
* Respond promptly to customer inquiries
* Handle and resolve customer complaints
* Obtain and evaluate all relevant information to handle product and service inquiries
* Providing and ensuring pricing is correct – margin and estimates
* Perform customer verifications
* Set up new customer accounts
* Process orders, forms, applications and requests (Invoices, Returns,)
* Organize workflow to meet customer timeframes (Customer SLA)
* Direct requests and unresolved issues to the designated resource
* Manage customers' accounts
* Keep records of customer interactions and transactions
* Record details of inquiries, comments and complaints in CRM system
* Record details of actions taken
* Prepare and distribute customer activity reports
* Manage administration
* Communicate and coordinate with internal departments (Front-Line, Purchasing, Credit Control, Logistics and Management)
* Follow up on customer interactions and transactions (orders, back orders, credits, Customer queries and complaints )
* Provide feedback on the efficiency of the customer service process (Team meetings)
Skills and Experience
* Previous experience in similar role
* Excellent numeric skills
* Must be an excellent communicator
* Capable of multitasking
* Capable of working under pressure in a fast-moving demanding environment.
* Must be a team player and able to work and communicate as a team member
Measures
* KPI targets
* Back orders
* Invoice accruals
* Stock valuation
* Dead and slow stock
* Returns
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service, Sales, and Administrative
* Industries
Transportation, Logistics, Supply Chain and Storage and Consumer Services
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