TKWW INTERNATIONAL LIMITED, Unit 3/15, Dockgate, Dock Road, The Docks, Co. Galway, H91 X3FN
Eligibility: To work in Ireland, a non‑EEA National must hold a valid employment permit unless they are exempted.
Job Description
The Senior Account Manager is responsible for meeting or exceeding expectations for unit and revenue retention among the TKWW WeddingPro (vendor) base. In this role, you will develop a consultative relationship with a set of accounts, maintaining and growing those partnerships. Your goal is to provide proactive coaching and development regarding TKWW services to help paying vendors stay on track and see success with our platforms and services, ultimately meeting and exceeding business goals.
Responsibilities
Build relationships with key vendor contacts and consult proactively with vendors in the SMB/Mid‑Market space.
Maintain ownership and accountability of a regional/territory‑based book of business to achieve monthly ACV targets.
Directly own vendor retention by managing manual and auto‑renewals, and handling saves for both obvious and subtle requests to cancel or downgrade.
Champion vendor sentiment by conducting proactive outreach and acting as the “voice of the vendor” to help leadership improve vendor satisfaction and long‑term LTV.
Contribute to the redesign of vendor communication flows and email strategy as a subject‑matter expert.
Conduct assigned account onboarding to set new vendors up for immediate success while remaining 100% compliant with all data, record‑keeping, and reporting requests.
Act as the primary point of contact for new hires and the go‑to resource for technical issues and product‑related queries.
Work with various teams to support strategic initiatives, resolve complex vendor issues, and drive operational improvements.
Qualifications
2+ years of experience in a consultative renewal, retention, expansion, or cancellation role within a SaaS or similar environment.
Proven performance against revenue goals and customer performance targets.
Experience owning a smaller, higher revenue/higher impact book of business with direct accountability for customer outcomes.
Proven influencing and problem‑solving skills, ability to get customers to “yes” in multiple situations using multiple tools.
Excellent written, verbal, virtual/in‑person communication, and presentation skills.
Proficiency in Salesforce, Google Suite, and Gong.ai to track interactions, optimize outreach, and improve retention.
Quantitative and analytical skills, including the ability to walk vendors through data/analytics.
Thrive in a high‑paced, highly collaborative team environment and comfortable with change.
Adaptability to work in a remote/blended environment.
Career Level
Experienced (Non‑Managerial)
This vacancy is suitable for Remote/Blended working
Sector: professional, scientific and technical activities
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