Overview
Enterprise Scheduling Coordinator - Meath, Dublin position at ManpowerGroup Ireland. On-site role with Agilent Technologies in Meath, Ireland.
Responsibilities
* Represent Agilent Technologies delivering high levels of customer satisfaction in a dynamic, fast-paced pharmaceutical site.
* Effective planning, scheduling and hosting of engineers for onsite maintenance activities.
* Manage and update scheduled services plan, ensuring successful completion of services and responding to breakdown repair requests.
* Work in partnership with customer(s) internal & third-party vendors.
* Effectively manage contractual response times, minimizing rescheduling and delivering services within satisfactory timelines.
* Build successful customer relationships, prioritizing customer requirements and keeping customer informed of any scheduling changes.
* Service coordination; organizing service visits in accordance with site schedule along with management of associated standards / parts and IT requests necessary for the successful completion of the service.
* Vendor hosting - act as the dedicated point of contact for onsite services, managing permits and supporting service engineers during service visits.
* Customer POC - first point of contact for the customer for any scheduling or operational queries.
* Daily administrative duties such as quotation requests, raising purchase orders and reconciling costs; track out of scope costs and report regularly to account manager.
* Attend operational calls, customer meetings and manage a high volume of emails.
* Customer asset management, ensuring inventories are accurate; manage new instrument additions, removals, and any changes to the inventory.
* Monitor performance metrics to ensure maintenance and repair requests are completed within the agreed timeframe with minimal disruption to onsite activities.
* Work with scheduling applications such as SAP CRM System and Smartsheet.
* Demonstrate teamwork and a passion for the role and customer satisfaction.
* Schedule vendor inductions and comply with customer vendor management requirements; ensure risk assessments, training records and documentation are collated in advance of scheduled services.
* Manage repair requests to minimize instrument downtime.
* Proactively monitor schedule adherence to planned preventative maintenance.
* Manage shipment and tracking of off-site instruments.
* Data management - manage inventory, service metrics, schedules and costings to a high standard.
* Collate vendor service reports and upload onto customer CMMS software; close associated work orders.
Qualifications / Core skills
* Third level qualification; science qualification advantageous.
* Ability to be a key team player, take ownership and help colleagues with a positive attitude.
* Ability to manage sudden changes in priorities.
* Proven ability to problem-solve and multi-task.
* Planning, organizational, and time management skills; ability to prioritize tasks and meet deadlines.
* Ability to handle customer and vendor requests via telephone, email, and in-person.
* Excellent communication skills; effective interpersonal and cross-functional collaboration with team members, customers, and stakeholders.
* Ability to work independently with limited managerial input.
* Knowledge of planning and administrative tools is preferable - SAP/Smartsheet.
* Fluency in English (verbal & written).
* Willingness and enthusiasm to participate in ongoing training and development.
* Please apply only if you are currently in Ireland and eligible to work full-time in Ireland.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Administrative and Support Services
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