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Service delivery expert

Cork
beBeeManagement
Service
Posted: 19 August
Offer description

Job Title

Build the future of financial markets and yours.

At Deutsche Börse Group, we empower you to grow your career in a supportive and inclusive environment.

We develop state-of-the-art IT solutions and offer our systems worldwide.

Our Clearstream division provides post-trade infrastructure and securities services for international and domestic markets with customers globally.

Cork


Key Responsibilities:

1. Ensure service level agreements are met by monitoring client queues.
2. Provide regular business updates to clients.
3. Offer data for service reviews.
4. Manage client escalations and incidents.
5. Coordinate incident reports completion.
6. Own service improvement plans.
7. Lead client projects.
8. Train and support clients on process adherence.
9. Attend training sessions.


Key Interlocutors:

1. Kneip clients: primary contact for service requests.
2. Account Management Team: aligned for follow-up.
3. Client Service team Managers: key contact for solving queries.
4. Product Owner: key contact for problem-solving.
5. IT Engineering: key contact for resolving issues.


Requirements:

Previous experience working in a similar role is necessary.

Fluency in English or French; German is an asset.

Strong communication skills.

Problem-solving orientation.

Teamwork.

Relationship management.

Challenge management.

Project management.

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