Your new companyA well-established insurance broker is seeking a Customer Care Team Leader to support the continued development of its customer service function. The business is known for its strong digital presence, compliance standards, and commitment to high-quality client support across general insurance products.Your new roleYou will lead and develop a customer care team to ensure consistent service delivery and effective handling of insurance enquiries. The position focuses on coaching, performance management, process improvement, and supporting the team with complex or escalated queries. You will work closely with insurers, underwriters, and internal departments to ensure accurate policy administration and regulatory compliance. The role also includes delivering reports, supporting onboarding and training, and driving engagement initiatives.What you'll need to succeedAPA qualified and working towards CIPExperience in customer service within an insurance broker or financial services settingProven leadership or supervisory experienceStrong knowledge of motor, home, and van insuranceExcellent communication, problem-solving, and decision-making abilitiesAbility to coach teams and manage performance effectivelyHigh attention to detail and commitment to regulatory complianceWhat you'll get in returnCompetitive salaryPension and healthcareMobile phone planConvenient location with modern office facilitiesHybrid working modelActive sports and social eventsWhat you need to do nowIf you're interested in this opportunity, please get in touch to discuss the role in more detail.