Overview
Join to apply for the
IT Operations Specialist
role at
Intercom
.
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
The IT Operations team is dedicated to delivering a five-star IT experience, ensuring employees have efficient, reliable and productive support.
Our team oversees a complex stack of applications and integrations, proactively automates where possible, and supports Audio & Video conferencing systems, hardware, software and third-party tools while managing user access, provisioning and security.
This role goes beyond traditional IT support — we drive automation, improvements in processes and the evolution of IT at Intercom by partnering with cross-functional teams and leveraging low/no-code platforms and scripting to scale impact.
Responsibilities
Provide help desk support to internal employees and serve as point of contact for end-user support in our Dublin office.
Own account provisioning and deprovisioning, onboarding and offboarding processes, and maintain our application stack and integrations.
Work extensively with Jamf, Okta, Intune, Jira and GitHub; contribute ideas for management, organization and basic troubleshooting.
Maintain and enrich our knowledge base with documentation to support end users and enhance our AI-driven help desk.
Contribute to cycle planning, align with broader team programs, and effectively manage your work and projects.
Participate in high-impact, cross-functional projects that drive business and operational improvements.
Set up and provision user hardware (Apple, Windows, etc.).
Qualifications
A passion for systems, automation and continuous skill development in a fast-paced environment.
A college-level degree in a relevant field or equivalent experience.
JAMF and Okta Admin certification or equivalent hands-on experience.
Basic scripting proficiency.
Ability to troubleshoot and resolve hardware and software issues while implementing/documenting solutions to prevent recurrence.
Experience managing productivity and communication applications (e.g., Google Workspace) and the ability to train employees in their use.
Experience with tracking hardware via an asset management tool (e.g., Oomnitza, Jira).
A strong passion for technology, eagerness to learn and a drive to continuously improve.
Bonus skills & attributes
Relevant certifications (A+, Network+, AWS certs, Google Admin, etc.).
Programming language proficiency, e.g. Ruby, Python, Perl; note that the language does not have to be one we use.
Cloud-heavy IT infrastructure experience.
Experience with Office Buildouts.
Location
This is primarily an in-office role based in Dublin (minimum 4 days per week).
Some flexibility is available, but regular onsite presence is essential due to the hands-on nature of the work.
Benefits
Competitive salary and equity in a fast-growing start-up; comprehensive benefits package.
Lunch provided on weekdays, snacks, and a fully stocked kitchen.
Regular compensation reviews; we reward great work.
Pension scheme with match up to 4%.
Life, health and dental insurance for you and your dependents.
Flexible paid time off policy.
Paid maternity leave and six weeks of paternity leave.
Cycle-to-Work Scheme with secure bike storage.
MacBooks are standard; we provide equipment to help you do your job effectively.
Policies
Intercom has a hybrid working policy.
We expect employees to be in the office at least three days per week.
Intercom values diversity and is an Equal Employment Opportunity employer.
We strive for a safe, inclusive work environment and focus on doing incredible work to achieve our goals and uphold our core values.
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Intercom is located in Dublin, Ireland.
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