About DimplyAt Dimply, we help financial enterprises design and deliver personalised customer journeys in weeks, not months. Our no-code platform, the Dimply Hub, connects seamlessly to client systems. This enables digital teams to build onboarding, servicing, and engagement flows that are data-driven and adaptable.About the roleWe are looking for a Client Onboarding & Solutions Manager to be the first point of contact for new customers. You will own the onboarding journey from start to finish, build strong relationships from day one, and ensure every customer sees measurable value quickly. This is a hands-on role that combines client engagement, light technical solutioning, and financial services industry knowledge.What you'll doManage onboarding for new customers from sign-up through to their first successful launchBuild trust through clear communication, tailored guidance, and an understanding of customer goalsRun discovery sessions to map business needs to Dimply capabilitiesEngage with customers in banking, wealth, insurance, pension and mortgage sectors using language that resonates directly with themCollaborate with engineers to manage light integrations, data flows, and configurationAct as a Dimply advocate by sharing best practices and introducing new capabilitiesBuild Dimply client knowledge base, both from a marketing and usage (videos, articles etc)Share customer feedback with product and engineeringNurture and build a Dimply communityBe comfortable and confident using AI tools daily to improve efficiencyWhat you'll bringExperience in SaaS onboarding, customer success, or solutions managementComfortable working with or talking about APIs, integrations, and data-driven workflowsKnowledge of financial services or other regulated industriesHave a passion for good customer experienceExcellent communication and relationship-building skillsStrong organisational skills with the ability to manage multiple onboarding projects at the same timeWhy join Dimply?We are at the start of a high-growth journey. We're in the process of launching our AI builder and it's an exciting time to be part of it. You will help define onboarding best practices, shape the experience for our new customers, and help turn early adopters into long-term advocates.