For nearly 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we'll help you build a career that you can feel passionate about.
Job Summary
Our Customer Care Team are currently recruiting for a Business Support Administrator. This is initially a 12 month Fixed Term Contract position, with the potential to become permanent role in 2026. This role will report into the Global Senior Manager, Customer Services, and will be based at our Microbial site in Dublin.
* Assist in preparing all CPQ quotes for designated territory - Quotes will be approved by RM's for each country
* Support for translations and review of translations that are requested by PM and marketing to the Sales Team
* Sales Operations Smartsheet completion for Quality Agreements, SLA's, Contracts, Third Party Reviews, etc.
* Salesforce support:
Creating Leads and Opportunities as per AM's instructions
Draft / create contacts
Create Tasks for the AM's
Complete Competitor Information
Assist with preparing product testing information
Clean up double/triple accounts in Salesforce by submitting tickets to Master Data Team
* Tender support administration for European countries.
* Accugenix Support for new Customers:
Web Portal Demo
Web Portal Account Creation Support
* Monitor new customers buying behaviours after instrument installations and share analysis of sales consumption information. (Nuture Program)
* Contact customers after instrument installation to ensure customer satisfaction and support any further requirements.
Job Qualifications
Experience:
Customer Service Experience or Sales Experience
Salesforce knowledge essential, or experience in equivalent system.
Language skills (Written and Spoken) : English with either Italian, French or Spanish required, advantage if more than second language
School level certificate or diploma
Excellent Planning and organisational skills
Good Numeracy
Strong It Proficiency
Impeccable attention to detail
Able to work to tight deadlines with multiple priorities
Strong team player, communicator and collaborator
Demonstrable experience of proven success in similar role
Ideal start date: Early October
About Microbial Solutions
Our Microbial Solutions business group has a comprehensive portfolio of endotoxin testing, microbial detection and microbial identification products and services is unlike any other, and has been purposefully designed to meet the complex and ever-changing needs of the industry. We help clients to ensure product safety and quality with easy-to-use yet robust testing solutions that satisfy regulatory requirements, support critical decision making and improve operational efficiencies.
About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients' clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.
With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client's unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.
At Charles River, we are passionate about our role in improving the quality of people's lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly worked on 80% of the drugs approved by the U.S. Food and Drug Administration (FDA) in the past five years.
At Charles River Laboratories, we recognize and recruit all talent. We are a company committed to the principle of diversity and inclusion and work daily in this direction.
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