Overview
PlanNet21 Communications, a part of the Conscia Group of companies, is hiring a Network Support Engineer for Dublin South. This is an office-based role but will require visits to customer sites, so a Driving License is required. The successful candidate will work within the PlanNet21 Network Engineering Support team to provide support to our customers within designated Service Level agreements, with customer satisfaction at the forefront of all commitments.
Responsibilities
* Troubleshoot networking issues reported by clients.
* Liaise with customers to understand their network, provide reports, recommendations and technical detail.
* On-site installation work, including projects from time to time.
* Provide technical support by analyzing complex customer issues, identify root cause and resolve in accordance with SLAs to maintain and improve customer satisfaction.
Qualifications
* IT related Degree or Diploma at minimum
* Juniper JNCIA
* Other vendor relevant certs
Most Important Competencies
* Understanding of networking fundamentals
* Experience as a field engineer or NOC experience
* Experience of multi-vendor equipment
* Excellent customer facing skills
* Problem solving
* Works well in a team
* Fluent written and verbal communication
* Excellent time management and troubleshooting skills
* Ability to work to deadlines and within SLAs
* Eagerness to learn new technologies/skills
* Contribute to support documentation and knowledge base articles
* Full Driver's License and own Car
Additional Details
* PlanNet21 Communications is an Equal Opportunities employer.
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Information Technology
* Location: Dublin, County Dublin, Ireland
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