Contract Duration: Initial term of 12 months, with the possibility of successive 12-month extensions, allowing for a total duration of up to 5 years.Hybrid Model: Weekly 3 days Onsite + 2 days Remote (Hybrid)Client OverviewThe Client is an independent statutory body established to improve the delivery of education services to persons with special educational needs, with a particular emphasis on children. The Client delivers services through its national network of Special Educational Needs Organisers, who interact with parents, schools, and the HSE to coordinate resources and support.Providing advice and information on special education to parents and schoolsAllocating supports and coordinating local service deliveryConducting research into special educationAdvising the Minister for Education on special education policyRole OverviewCLIENT requires the development, enhancement, and ongoing support of digital systems that facilitate:Communication between parents, schools, and CLIENT staffApplication processing and case-management activitiesPlanning and coordination of special classes and special school placementsDelivery of information services to the publicSupport for research and policy advisory functionsThe objective is to procure a Developer capable of delivering secure, accessible, scalable, and user-centred digital solutions tailored to CLIENT’s statutory functions.Mandatory Requirements (Pass / Fail): Candidates MUST meet ALL of the following:Experience· It is a mandatory requirement, that the Resource proposed has the equivalent of 7+ years of relevant experience (Senior Resource)Availability· Must be available to start 01/06/2026English Language Proficiency (MANDATORY):· CEFR C2 Proficiency/Mastery (or equivalent)· If there is no certificate, fluency will be assessed at presentation stageThe following non-exhaustive list of Key Deliverables are applicable to this role.CLIENT requires the development, enhancement, and ongoing support of digital systems that facilitate:Communication between parents, schools, and CLIENT staffApplication processing and case-management activitiesPlanning and coordination of special classes and special school placementsDelivery of information services to the publicSupport for research and policy advisory functionsThe objective is to procure a Developer capable of delivering secure, accessible, scalable, and user-centred digital solutions tailored to CLIENT’s statutory functions.System Design and DevelopmentThe Developer must deliver end-to-end design and development of web applications including:Responsive and accessible (WCAG-compliant) front-end interfaces supporting parents, schools, and CLIENT staff.Secure back-end systems that incorporate CLIENT workflows such as resource allocation, school placement planning, and case management.Integration with systems operated by the Department of Education and the HSE as required to support cross-sector coordination.Development of digital tools for the dissemination of research and policy information.Accessibility and InclusionThe Developer must:Serve diverse user groups including parents of children with complex needsSupport ease of use for CLIENT staff coordinating services at local levelData Management and SecurityThe Developer must:Implement GDPR-compliant data handling, noting the sensitive nature of CLIENT case dataProvide secure authentication and user access controlEnsure encrypted data transmission, secure storage, and audit capabilitiesSupport continuity of service for high-volume application periodsTechnical DocumentationThe Developer must produce and maintain documentation including:System architecture and data flow diagramsConfiguration and deployment documentationEnd-user and administrator guidesTesting and Quality AssuranceThe Developer must carry outUnit, integration, and end-to-end testingAccessibility testingPerformance and load testing appropriate for national-scale usageDeployment and HostingThe solution must be compatible with cloud hosting within an approved public-sector environment (e.g., Microsoft Azure). A CI/CD pipeline must be provided to ensure controlled, auditable deploymentsSupport and MaintenanceThe Developer must provide:Ongoing technical support and issue resolutionSecurity patching and performance optimisationAgreed SLAs for incident responseOptional development capacity for future enhancements.The Developer will be required to deliver:Fully functioning, accessible web applications meeting all CLIENT requirements.Integrated toolsA secure and scalable back-end platform with appropriate API integrations.All documentation required for maintenance, onboarding, and governance.A full testing suite and test documentation.Training sessions for CLIENT staff to enable knowledge transfer.A maintenance and support plan for each application including SLAs and update cycles.Technical documentation and knowledge transfer sessionsCompliance RequirementsThe solution and Developer must comply with:EPSEN Act 2004 governance principles applicable to CLIENT roles and functionsPublic Sector ICT and cybersecurity standardsWeb Content Accessibility Guidelines (WCAG 2.1 AA)Performance MetricsDuring the contract, Developer performance will be evaluated based on:Accessibility complianceSystem reliability and uptimeAbility to reduce manual processing for operational staffUser satisfaction (parents, schools, CLIENT internal users)Responsiveness to issues within agreed SLAsDelivery timelines vs. milestonesRequirementsThe following Experience/Competencies/Skillsets are applicable to this Role.Modern front-end frameworks (React, Angular, Vue)Server-side development (Node.js, .NET, or equivalent)SQL and/or NoSQL data storesCI/CD, containerisation, and cloud deployment pipelinesGovernment grade security and logging standardsExpertise in designing systems that support data collection and reporting
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