About The Role
Get ready to roll up your sleeves and step into the world of customer‑first retail. On this entry‑level degree apprenticeship you’ll combine hands‑on store experience with academic learning to build the skills you need to become a future M&S store leader. As you progress, you’ll take on real responsibility, earn while you learn, and work towards a Level 6 Chartered Manager Degree Apprenticeship in Business Management.
What You’ll Be Doing
* Start your journey as a Customer Assistant, working across departments including Food, Fashion, Home & Beauty. This will give you a strong understanding of store operations and the vital role every colleague plays in delivering for our customers.
* By December, you’ll already be leading a project in store, building confidence and taking accountability.
* Six months in, you’ll enrol onto the Chartered Manager Degree Apprenticeship, balancing academic study with your day‑to‑day role.
* With support from managers and mentors, you’ll step into your first Shift Manager role, leading a team and learning how to drive performance.
* As you progress, you’ll prepare for Deputy or Store Manager responsibilities within 18–24 months, gaining experience of leading your own store team and supporting daily operations.
What You’ll Need
* Strong functional literacy and numeracy skills (A*‑C/9‑4 in GCSE English and Maths or equivalent). If you don’t have formal qualifications, you can complete Level 2 Functional Skills alongside the apprenticeship.
* You must have been a UK resident for at least three years before the start of the programme, or hold pre‑settled or settled status under the EU Settlement Scheme.
What We Look For
We’re looking for ambitious, curious people who want to grow into leadership roles. You’ll need resilience and determination to balance study with the demands of retail, along with the confidence to step up and lead teams early in your career. Strong communication skills, a customer‑first mindset and the ability to adapt quickly will set you up for success. Above all, you’ll be motivated to learn, take responsibility and help shape the future of M&S retail.
Requirements
* Strong functional literacy and numeracy skills (GCSE English & Maths at A*‑C/9‑4 or equivalent, or willingness to complete Functional Skills Level 2).
Seniority level
Entry level
Employment type
Full‑time
Job function
* Sales and Business Development
Industries
Retail, Retail Apparel and Fashion, and Retail Groceries
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