Location Dublin, Ireland Job type Full-Time Work mode Hybrid Job level Management & Leadership Job ID 11778 Company Munich Re Specialty - Global Markets Employment type Regular Area of expertise Claims & UnderwritingAbout usAt Munich Re Specialty – Global Markets (MRS-GM), it is our ambition to become the leading Primary Specialty Insurance provider, underpinned by an effective and adaptable strategy, superior products and industry leaders working in a supportive environment to achieve this.At the heart of our success is a strong culture where people are encouraged to be present, bold and curious, allowing them to achieve their individual goals.Please see our website for more information.Claims Manager, IrelandWe are currently looking for a Claims Manager to work with us on a full-time basis in Dublin, reporting into the Group Claims Director.The Claims Manager, Ireland is responsible for the end-to-end management, oversight, and compliant handling of insurance claims across Cargo (Marine), Property, Construction / Engineering, Cyber and Professional Indemnity lines, and any other lines of business as the portfolio grows in Ireland. The role will help design and build the process, systems and tools to build the Claims capabilities required to support the portfolio. The Country Claim Manager, Ireland will also ensure that all claims are managed in full compliance with all regulations applying to Ireland, to meet CBI conduct expectations and applicable EU requirements and build the team as the business grows. This role will drive a proactive, strategic approach to claims, in an energetic and collaborative work environment, to deliver a best-in-class claims service to our clients and partners. This position is a key control function within the Irish claims framework and plays a critical role in ensuring regulatory compliance, technical excellence, and operational resilience.Responsibilities:Claims Handling, Technical Oversight and DeliveryManage a portfolio of complex and high-value claims across the Cargo / Marine, Property, Cyber, Professional Indemnity and Construction & Engineering portfolio, and other line of business as it grows and changes.Provide technical oversight of coverage, liability, quantum, policy interpretation, and recovery opportunities.Instruct and manage external experts (loss adjusters, surveyors, engineers, forensic accountants, and legal counsel).Ensure claims handling is prompt, proactive, reasonable and fair using evidence-based decision-making.Enable, support and implement delivery of end-to-end claims services amid a growing portfolio, including delegated claims oversight.Claims Capabilities and Regulatory ComplianceWork with operational delivery teams to build end-to-end claims capabilities for all lines of business.Support process, system and tool design and implementations for delivery of claim handling in Ireland.Ensure all claims handling complies with Irish and EU regulatory requirements, including but not limited to Central Bank of Ireland (CBI); Consumer Protection Code (CPC); Consumer Insurance Contracts Act 2019 (CICA); IDD; Solvency II; and EIOPAEmbed fair, accurate, transparent, timely, and customer-focused claims handling in line with regulations.Support internal and external audits, regulatory reviews, and inspections.Oversee and resolve claims-related complaints, ensuring root-cause analysis, compliance with regulatory timeframes, and clear audit trails and defensible outcomes.Act as an escalation point for complex or sensitive claims issues.Governance, Controls & ReportingMaintain strong claims governance, including file quality standards, peer review and quality assurance, and delegated authority controls.Produce and contribute to management information (MI) covering:Identify conduct, operational, or systemic risks and support remediation initiatives.Stakeholder ManagementProvide input into Ireland Underwriting strategy from a claims perspective.Work closely with Underwriting, Distribution, and Finance to align Claims with business goals.Support Underwriting feedback loops to improve wordings, risk selection, and pricing.People & CapabilityProvide technical guidance and mentoring to claims staff.Contribute to training initiatives on regulatory compliance and technical best practice.Support staffing capability build-out in Ireland as required for the portfolio.Knowledge and SkillsProven claims and/or relevant legal experience in company market claims.Proven management experience and/or leadership roles.Experience handling cargo/marine, property, cyber, PI and/or construction engineering claims. Additional lines experience a plus.Superior critical thinking skills, detail-oriented and curious problem-solver.Fair, adaptable, and approachable.Customer-service focus and relationship-oriented.Diversity, Equity & InclusionAt Munich Re, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.Learning and innovating today, striving for sustainable societies and business tomorrowAt Munich Re Specialty – Global Markets our approach to ESG is underpinned by our desire to seize business opportunities and to nurture a stimulating and inclusive work environment. Our ESG strategy aims to deliver holistic impacts across environmental, social and governance topics including supporting a number of local initiatives within our community and offering volunteering opportunities for colleagues.Learn more about sustainability at Munich Re – choose your impact#BePresent #BeBold #BeCuriousYour BenefitsWith us, you get more than just an exciting job. Enjoy a wide range of employee benefits tailored to your wellbeing and development. Please note that regional differences may apply.Competitive SalaryWe provide fair and competitive compensation that reflects your performance and commitment.Company performance-based IncentivesIn addition to your salary, our variable compensation approach allows you to share in Munich Re's success.Recognition and Special RewardsWe recognise outstanding individual contributions through a variety of targeted rewards and incentives.Retirement PlanningWe support your long-term financial wellbeing with retirement solutions aligned with local regulations.Inclusive Workplace CultureWe foster a respectful, inclusive, and values-driven environment.Learning & DevelopmentWe offer tailored learning opportunities with a strong focus on core skills and business-critical knowledge.Work-Life-BalanceSupporting your ability to balance family, leisure, and your career.Health & WellbeingWe support your physical and mental health through a range of programs and activities in each location.