Information & Helpline Manager (Maternity Cover) Location: Blackrock, Co.
Dublin Contract: 12 month Maternity cover, 35 hours per week (hybrid - 2 days on-site) Salary: €50K DOE Orange Recruitment is seeking an experienced health services manager to play a vital role in ensuring our Client's Helpline, Mobile Information Service, and information resources continue to provide accurate, accessible and high-quality support.
This role reports directly to the Head of Risk Management, Compliance and Dementia Advisory Services, with the successful candidate ensuring an informed, essential support for the real needs of people living with dementia and their families.
Key Responsibilities Manage the daily operations of the National Helpline, Mobile Information Service and information resources.
Lead, supervise, and support staff and volunteers to ensure a high-quality service.
Oversee data collection, analysis, reporting, and budget management.
Maintain and update website/intranet content and information resources.
Deliver talks, represent the service at events, and promote the Helpline nationally.
Ensure services are accurate, accessible, person-centred, and responsive to user needs.
About You Experience & Knowledge Degree or equivalent; background in healthcare, health sciences, or related area desirable.
Minimum 3 years' experience providing support services, ideally in health or social care.
Understanding of issues affecting people with dementia or other life-changing diagnoses.
Experience supervising or managing staff/volunteers.
Skills & Competencies Strong organisational, leadership, and communication skills.
Ability to analyse data, prepare reports, and manage budgets.
Excellent writing and presentation skills; strong IT/database experience.
Empathy, resilience, and ability to work effectively under pressure.
Other Flexibility to work some evenings/weekends.
Full clean driving licence and access to own car.
Skills: health services manager social care manager social care team leader team lead helpline Manager information manager Benefits: Work From Home