In StoreStoreClonmelLocationClonmel, TipperaryContract typePermanentPosition typeFull TimeSalary€16.80How We HireEveryone is welcome at M&S. No exceptions. It's your background, abilities and differences that make you, uniquely you. And when you're part of M&S, that individuality has the potential to make waves.About the roleThis section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.All the detailsPlease note that shift premium will be applied for any hours worked before 8amPurpose of the Shift Lead role:To lead the fill operation, delivering a sales floor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague ManagerCoordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague ManagerLead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store openingAllocate resource effectively to deliver a quick payment experienceEnable all daily operational processes to be implemented efficiently across their area of the store, at the correct timesCoordinate the team to deliver a clean, safe and well-presented storePlay their part in creating a great team atmosphere that is inclusive of everyoneRole model great Customer ServiceRole model the M&S behaviours and Colleague Expectations across the storeSupport Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleaguesSupport nearby stores if operationally requiredResponsible for being a key holder and answering call outs as requiredResponsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.Our SupportMentorshipIt's important to us that our new colleagues feel supported in their roles and can learn from each other. That's why we offer mentorship through our buddy system.Flexible workingWe're a 24/7 business and our working patterns adapt to our customers' needs. Worklife is our flexible working policy that gives colleagues the option for part-time working, a 4-day compressed week, or to job share if it's in the best interests of everyone.BenefitsWellbeing hubGet access to resources to support your wellbeing, including a free virtual GP service.Colleague NetworksWe want you to feel supported, no matter what.Gender Equality NetworkAddressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all.Health and Wellbeing NetworkProviding a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.Forces Community NetworkSupporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.LGBTQ+ NetworkProactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.Family & Carers NetworkA support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.Cancer NetworkFostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.Menopause NetworkInitiating and encouraging open conversations about menopause by offering support and sharing experiences.Culture and Heritage NetworkRaising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.How to ApplyHere's what to expect at each stage of the application process. This can change depending on the role you've applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.Send us your applicationFill in our short application form and hit submit.Online assessmentWe'll invite you to take part in an online assessment. This could be before or after your interview.In-person assessment centreWe'll invite you to an in-person assessment centre or an interview. This process may differ depending on the role you've applied to.DecisionAfter we've decided, we'll be in touch. If you've been successful, we'll officially invite you to join the team and let you know the next steps.