About Your New Role As a Maintenance Support Specialist on the operations team, you'll be at the forefront of maintaining seamless service delivery. Act as a liaison for field engineers, supporting their tasks and departmental operations. Order parts and ensure timely readiness for engineer attendance. Handle incoming calls from clients and process requests efficiently. Prepare weekly work plans, aiming to schedule four weeks in advance. Manage logistics around spares equipment and subcontracted works. Assist with invoice processes and help close jobs in our system. Maintain accurate records and support quality assurance processes. Always provide prompt, polite, and professional support to internal and external customers.
Required Skills & Qualifications
* A good general level of education
* Previous experience in administration, planning, or data entry
* Excellent IT skills, including Word, Excel, scheduling/database systems
* Clear verbal and written communication skills
* A calm and professional telephone manner
* Confidence working independently and as part of a team
* Strong attention to detail and time management
What's On Offer
Competitive salary, healthcare, and pension benefits. Opportunities for learning and progression. A chance to work for a leading global facilities company.