Digis is a European company of 200 employees. The company was founded 9 years ago and has managed to grow from a startup into a reliable partner for our clients. We took the best from the product and outsourcing company. You collaborate directly with the client's team, make business trips....
Account Manager / Customer Success Manager
Digis islooking for anAccount Manager/ Customer Success Manager tojoin our remote team.
About the Project:
Itisaleading digital agency providing bespoke website design, technology solutions, and dynamic marketing strategies toLuxury Hotel Brands worldwide. Wework strategically with hotels, understanding their ambition, and wework with them tomaximize their direct booking strategy. Our difference isthe combined optimization ofStrategic Planning, Technology, and Service across the complete customer journey that powerfully boosts results. Our head office isinGalway, Ireland, with asales office inLondon and adevelopment team inTenerife.
Project Country &Time Zone: Ireland, IST (GMT+1)
Project Age &Stage: Ongoing project
Duration: Long-term
Methodology: Agile and Waterfall (participation indaily stand-ups with the marketing team, cross-team collaboration using Jira)
Tools onthe project: Google Analytics, CRM tools (e.g., HubSpot, Salesforce), Microsoft Office, Canva, Umbraco CMS.
The Team: 4Account Managers, including the Commercial Director
Project Advantages:
* Work with Prestigious Luxury Hotel Brands Worldwide. You’ll manage digital strategies for high-end hospitality clients across Ireland, theUK, and internationally, adding strong industry names toyour portfolio.
* Strategic, High-Impact Role (Not Just Admin). You’re not just handling support—you’re leading digital strategy, performance analysis, and campaign planning, influencing real business outcomes for your clients.
* Tight Collaboration with Marketing &Creative Teams. Daily stand-ups with askilled marketing team and close coordination with visual and tech teams means you’re never siloed and always part ofcross-functional success.
* Join aTeam That Values Quality— Not Volume Sales. The company emphasizes customer success over aggressive sales quotas. It’s arelationship-focused environment where excellence and insight matter more than pressure.
* Long-term opportunity.
Responsibilities:
* Prepare Monthly Performance Reports for High-Touch Clients.
* Conduct Strategic Planning Calls with Hotel Groups.
* Coordinate Landing Page Design for Summer Offers.
* Align with Marketing Team onQ3Campaign Messaging.
* Propose Paid Campaigns for Low-Occupancy Periods.
* Collect Feedback from Clients Post-Onboarding.
Requirements:
* Atleast 3years ofexperience inanAM/ Customer Success Manager role
* Google Analytics (orequivalent analytics platform): 1+year ofprofessional experience
* CRM Software (e.g., HubSpot, Salesforce): 2+years ofpractical experience
* Understanding ofMarketing (Martech)
* English level: High level, involving frequent and extended meetings inEnglish.
Conditions:
* Location: Any location
* Schedule: Ireland/UK hours (starting 10-11 AM Kyiv time isacceptable).
Ifyou’re interested inthis opportunity, please let meknow, and I’ll send you more information. Ilook forward tohearing from you!
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