Job Description
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We are seeking a seasoned IT Operations leader to join our team and lead the transformation of our IT infrastructure, services, and processes.
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The successful candidate will be responsible for creating and executing a strategic roadmap for IT Operations, ensuring that best-of-class technologies underpin business operations and deliver high-quality IT service by design.
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Key responsibilities include:
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1. Strategic Roadmap: Develop and implement a comprehensive strategic roadmap for IT Operations, aligning with business goals and objectives.
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2. IT Infrastructure Management: Oversee the management of IT infrastructure, including LAN, WAN, WLAN, cloud, domain services, servers, hosting, security solutions, and End User Computing.
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3. IT Service Management: Lead the implementation of ITIL-based practices and processes, ensuring efficient and effective IT service delivery.
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4. Risk and Vulnerability Management: Own and manage risk and vulnerability management, ensuring technology operates within established control frameworks and regulatory compliance (NIST, ISO, PCI-DSS, GDPR).
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5. Collaboration and Communication: Collaborate closely with Group IT, aligning IT Operations strategies, projects, and initiatives with Group strategies, projects, and initiatives.
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Qualifications, Experience & Skills:
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Required skills and qualifications include:
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Bachelor's Degree in IT or related field
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Experience and expertise in IT Service Management, including leading IT Service Delivery teams and implementing ITIL-based practices and processes
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Experience and expertise in managing complex IT infrastructure and enterprise architecture, ideally within a multi-site retail, hospitality, or FMCG environment
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Broad expertise in IT infrastructure and technologies, including WAN/LAN/WLAN, Cloud (Azure), Domain services (AAD), Servers, hosting/virtualization, and End User Computing
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Strong understanding of cybersecurity principles, known control frameworks, and regulatory compliance
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Experience in NIST, ISO 27001, or CE+ certifications is desirable
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Benefits:
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As a member of our team, you will enjoy:
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A dynamic and rapidly growing organization
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A collaborative and interdependent team environment
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Opportunities for professional growth and development
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Competitive compensation and benefits package
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How to Apply:
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To apply for this exciting opportunity, please submit an up-to-date tailored CV and cover letter via the 'Apply Now' button below.
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