Overview
Due to continued expansion of eir evo we are now seeking to recruit an experienced Level 1 Service Desk Engineer that endeavours to become an integral part of our Managed Services Team, working on a dedicated customer team.
The successful candidate will work on and receive exposure to different technologies, Microsoft Servers, Microsoft Exchange, Active Directory, VMWare, Citrix, Cloud (Azure), as well as the latest Microsoft applications & solutions.
**This role is a 3 month contract from 1st August until 31st October.**
The role would involve:
1. Remote Monitoring and Management support and configuration of customer's infrastructure
2. Provision accounts and equipment
3. Remote and Desktop Support for customers throughout Ireland and Internationally
4. Supporting Windows Desktops, Outlook, Networks, Ms. Office, O
5. Configuration of Microsoft Server, Exchange, Active Directory.
6. Maintain and build the current documentation in place
7. Hardware troubleshooting
8. Interacting with and managing 3rd parties
9. Application troubleshooting and support
10. Imaging and Deployment
11. Manage File Permissions and Access Rights
12. Configuration and Support of Mobile Devices
Experience
13. 2+ years Working in a technical support environment (required)
14. Application Support – 1st Level
15. Windows Servers, Active Directory, Microsoft Exchange, MS Office – Level 1 support
16. Office and Virtualization experience advantageous.
17. Customer Services, Call Handling
It would be preferred if the candidate had one of the following accreditations and experience
18. Microsoft Specialist certification in Windows 10
19. A Microsoft MCP for Client or Server OS
20. Comptia A+
21. Comptia Net+
Successful candidates will receive exposure to
22. All Microsoft Operating Systems
23. Windows Servers
24. Virtualization – Vmware, Citrix, Hyperv
25. SMB Networking Environments
26. Unified Communications
27. Remote Access Solutions
Benefits:
Competitive salary, Employer Pension Scheme, Private Health Insurance, Laya Employee Assistance Scheme, Sports & Social Club, Cycle to Work scheme, TaxSaver Travel Scheme, Wellness Committee.
Development plans are provided to help employees obtain professional accreditations.