Role Overview
The Senior 1LOD KYC Program Manager is responsible for the end-to-end ownership and delivery of AML/KYC program initiatives, ensuring the Global AML/KYC Program is effectively operationalised within the First Line of Defence.
The role partners closely with Compliance (2LOD), Technology, Operations, and senior stakeholders to deliver sustainable, compliant, and scalable KYC program outcomes.
The role plays a critical part in minimising regulatory, financial, and reputational risk by ensuring strong program governance, effective change management, and continuous improvement across KYC processes, controls, and supporting technology.
Key responsibilities include
Provide ownership and accountability for the design, implementation, and ongoing enhancement of the KYC Program within the First Line of Defence, while ensuring effective challenge, guidance, and oversight from the Second Line of Defence.
Lead the delivery of all 1LOD AML/KYC program change initiatives, enabling transparent tracking of progress against regulatory and enterprise requirements.
Act as the 1LOD assessment lead for Global AML/KYC Program changes, identifying operational impacts, risks, and implementation considerations.
Design, implement, and deliver AML/KYC management reporting, including KRIs, KPIs, outsourcing metrics, and governance reporting to senior stakeholders.
Drive coordination across global 1LOD stakeholders through working groups, governance forums, and user groups to ensure program changes, enhancements, and requirements are clearly communicated and effectively implemented.
Serve as a Business Subject Matter Expert for AML/KYC platforms, including Actimize, Fenergo, and KYC reporting solutions.
Own and manage relationships with third‑party vendors, supporting solution design, implementation, configuration, and ongoing optimisation.
Lead the development of business requirements documentation and partner with Technology, developers, testers, and global stakeholders to deliver program outcomes.
Drive continuous improvement across AML/KYC processes, architecture, and reporting solutions in support of the KYC Centre of Excellence.
Support resolution of AML/KYC application production issues and contribute to sustainable remediation efforts.
Proactively engage with stakeholders across 1LOD, 2LOD, and Technology to assess AML/KYC technology needs and functional requirements.
Ensure proposed changes to the Global AML/KYC Program are operationally feasible, appropriately resourced, and aligned to existing initiatives.
Follow the Code of Business Conduct and Ethics, including timely escalation of AML concerns, suspicious activity, and policy breaches.
Demonstrate commitment to AML risk excellence through ongoing knowledge maintenance, training completion, and contribution to broader KYC initiatives.
The ideal candidate should have a fair amount of the following skills & experience
A college or university degree and/or equivalent relevant professional experience.
Advanced knowledge of AML/KYC and financial crime regulations and operating models, ideally with 5+ years’ experience.
Significant experience designing, building, and implementing end-to-end workflows leveraging technology, process optimisation, and industry best practices.
Strong analytical and program management skills, with the ability to translate complex business and regulatory requirements into operational and technology solutions.
Proven experience in writing business requirements documentation and partnering with Technology teams.
Excellent stakeholder management, communication, and influencing skills.
Strong organisational skills with a high level of attention to detail and execution discipline.
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.
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