Job TitleIrish Speaking Customer Payments Advisor – starting 2 June 2026.OverviewWe’re looking for fluent Irish speakers to join our dynamic team of Customer Payment Advisors at Capita Ireland, a leading provider in the business process outsourcing market. With over 1,200 colleagues, we support clients across utilities, telecommunications, media, travel, financial services, agriculture, and the public sector.Salary & Benefits€30,432 per annumCompany matched pensionLife assuranceHigh street discountsRefer a friend & earn schemeMany additional benefitsLocation & Work ConditionsWork location: Work from home.Location requirement: Must currently reside within the Republic of Ireland.Shift: Rotational shifts covering Monday to Friday between 8am - 8pm.Time type: Full time, permanent contract.Training: Full training and support provided.ResponsibilitiesHandling inbound and outbound calls to customers.Contacting customers who have outstanding debt on their account.Assist customers by ensuring they are on track with outstanding payments.Setting up payment plans for customers.Setting up Direct Debits.Calculating outstanding debt amounts.Taking payments from customers.Taking customers through their account, providing a breakdown of their account.Explaining debt to each customer, how it is made up, and what is outstanding/owing.Guiding customers through steps to get their account back up to date and on track.Trying to avoid customers being disconnected by offering solutions to make payments.Required Experience & QualificationsFluency in the Irish language.Previous experience working in a similar environment and ideally within a customer collections role.Ability to work comfortably to targets.Methodical with a thorough attention to detail.Strong communication skills and the ability to build rapport with callers.Excellent organisational skills.Ability to work to stringent customer service SLAs and KPIs.MS Excel skills.Excellent PC and data entry skills, ability to use multiple systems at any one time.Proactive attitude with the ability and ambition to develop role in the future.Benefits22 days holidays plus bank holidays.Opportunity to buy additional holidays.Access to WRKit (Lifestyle Savings, Discounts on Learning Courses & tailored lifestyle plans to support wellbeing).Cost of eyecare vouchers and money towards glasses if required.Access to Capita pension scheme.Access to Employee Assistance Programme.Life Assurance benefit.Cycle2Work scheme.Equal OpportunityCapita is an equal opportunity employer. We are committed to creating a diverse workplace and encouraging all appropriate candidates to apply.
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