Graduate Product Support Engineer (1pm - 10pm) page is loaded
Graduate Product Support Engineer (1pm - 10pm)Apply locations Cork, Ireland
time type Full time
posted on Posted Yesterday
job requisition id R12320It's fun to work in a company where people truly BELIEVE in what they're doing
We're committed to bringing passion and customer focus to the business. Corporate Overview Proofpoint is a leading cybersecurity company protecting organizations' greatest assets and biggest risks: vulnerabilities in people.
With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber attacks.
Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.
We are devoted to helping our customers protect their greatest assets and biggest security risk: their people.
That's why we're a leader in next-generation cybersecurity.
The Role Proofpoint is seeking a Product Support Engineer for our enterprise-level products.
Our team of Product Support Engineers are highly experienced in providing excellent customer support, engaging with customers through complex, system-level problem escalations/resolutions in a fast-paced environment.
The role is ideal for those passionate about engaging with customers and possessing an understanding of email administration and security, although broader experience in a customer-facing, technical environment will be considered.
Proofpoint offers a highly competitive salary and benefits package reflecting the 1pm to 10pm shift, including a shift allowance and other perks like company-wide wellbeing initiatives.
Product training is provided on our cybersecurity solutions.
Flexible interview appointments are available after 5pm.
We also offer a hybrid working environment.
Your day-to-day Support administrators & enterprise-level partners during 1pm to 10pm, Monday to Friday (hours may vary based on demand)Troubleshoot and resolve complex technical issues, communicating with customers via phone, web tools, and emailManage product escalations, liaise between customers and tier support levelsAdvise customers on proper product use and address system issuesAssist with product configuration and features queriesMentor and guide junior team membersContribute to knowledgebase and support documentationWhat you bring Experience in technical support/helpdesk rolesProblem analysis and software resolution skillsAbility to become a subject matter expert in Proofpoint technologiesProfessional customer interaction skillsAbility to thrive in a fast-paced, agile environmentSelf-directed and collaborative work styleNice to have Experience with Email Systems, Networking, DNSLinux experienceInnovative, positive, proactive mindsetWhy Proofpoint Protecting people is at the core of our award-winning cybersecurity solutions.
Our team is key to our success.
We are customer-focused, innovative, and committed to diversity and inclusion.
We hire the best and brightest to foster a culture of collaboration and appreciation.
Apply today and explore your future at Proofpoint
#LifeAtProofpoint
If you like wild growth and working with enthusiastic over-achievers, you'll enjoy your career with us Proofpoint Best Places to Work AwardsProofpoint received six Best Places to Work Awards in 2024, including categories like Career Growth, Outlook, Culture, Engineering, Sales, and HR.
Our diverse workforce contributes to our success, embodying our people-centric ethos.
Disrupting the Status QuoWe hire innovative minds globally to safeguard customer data and intellectual property, developing advanced technology to protect against threats and mitigate risks.
Making a DifferenceWe work tirelessly to ensure cyber resilience for around 8,000 enterprise customers worldwide, protecting vital resources from cyberattacks.
Our CommitmentWe strive to create a diverse, equitable, and inclusive environment, supporting employees through various inclusion groups, fostering belonging and professional growth.
About UsAt Proofpoint, we are passionate about protecting people, data, and brands from threats and compliance risks.
We build and enhance our security platform, analyze threats, and collaborate with customers to solve security challenges.
We are dedicated to helping our customers protect what matters most, earning trust as a leader in cybersecurity.
Proofpoint is an equal opportunity employer, hiring without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status, or disability.
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