Patient Coordinator (Part-time) - Galway 2 month fixed term contract
Galway, County Galway, Ireland
We are looking for an exceptional Patient Coordinator to carry out administrative duties and to provide a professional and friendly atmosphere for our patients in our Galway location. Understanding the importance of thorough follow‑up communications and delivering on set targets. This role will require communication across various social channels, email and over the phone and flexibility.
2 month fixed term contract starting the end of May. Part time Friday evenings, Saturdays and Mondays.
Diary Management: Scheduling appointments, assisting patients with all queries via phone, messages and email, and back‑filling any cancellations with our patient priority list.
Patient Communication: Calls, maintenance of messages and email inboxes. Delivery of 5 star Customer Service: Welcoming patients, checking in, ensuring patients have a comfortable, safe and enjoyable visit and assisting them in checking‑out. Listening to patients with concerns and assisting them in resolving them.
Team Support: The clinic always strives to ensure that team‑member absence is covered and there is flexibility with annual leave. Occasionally you may be asked to cover an alternative location; expenses such as travel and accommodation are covered where necessary.
Ordering: Ensuring the clinic is kept clean and well‑stocked, including completion of stocktaker’s tasks and provision of order requirements to your manager.
Policies: Upholding and adhering to all policies and procedures, including safety measures such as wearing PPE, team relations and GDPR.
AD‑HOC: All duties around the opening and closing of the clinic and completion of all reasonable tasks that are assigned.
Positive, enthusiastic and friendly attitude.
Reliable and trustworthy.
Passion for helping and connecting with people to build trust and a good rapport.
Ability to plan and manage time effectively and a drive to reach targets and goals.
Proven ability to prioritise and multi‑task within a fast‑paced environment.
Strong organisational skills.
Confident to communicate in a professional manner.
Being able to adapt to change.
Part‑time 2 month fixed term contract starting the end of May. Part time Friday evenings, Saturdays and Monday.
Customer Service 3+ years.
Clinic experience would be an advantage. Experience with KPI’s desirable.
Leaving Certificate, Medical Admin/Dental Nursing qualification an advantage.
What do we offer? Training on our sales process, systems and treatments.
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