Description
ServiceNow / Cloud / Enterprise Architecture Programme Manager
We are looking for a strategic ServiceNow / Cloud / Enterprise Architecture Programme Manager to join the Global Technology (GTech) Program Management Office on a 6–12 month Fixed Term Contract (FTC).
In this role, you will work directly with the Leadership Team to deliver high-impact technology programmes spanning ServiceNow platforms, cloud transformation initiatives, and enterprise architecture modernisation aligned to the GTech Strategy and broader business objectives.
Program Mangers will collaborate with all levels of the organisation and work directly with, and provide oversight of, third-party implementation partners and providers from within the Firm's partner ecosystem. They will partner with business resources and/or client (acquisition) teams to identify cross-functional dependencies.
They must be able to effectively work in a dynamic and changing environment, adjusting delivery plans as required. They will maintain a good working relationship with teammates, clients and work effectively with client management and staff at all levels to gather information and execute programs.
Roles and Responsibilities:
* Own end-to-end programme management for ServiceNow, cloud, and enterprise architecture initiatives, including ITSM/ITOM, workflow automation, cloud migration, and platform modernisation programmes
* Manage and lead Agile, or hybrid delivery initiatives and be accountable for programme resources, timeline, budget, scope, and benefits realisation to deliver outcomes on time and within budget
* Collaborate with, and as necessary resolve conflicts with, third-party ecosystem partners supporting ServiceNow implementations, cloud platforms (e.g. AWS, Azure, GCP), and architecture initiatives
* Coordinate internal business, technology, architecture, security, and external resources to achieve expected programme outcomes
* Monitor progress, analyse project data and reports project status and disposition to mangers and stakeholders on regular and timely basis.
* Effectively challenge, negotiate, and influence colleagues to produce value-add solutions that drive progress
Skills and Qualifications:
* Bachelor's degree or equivalent years of relevant professional experience
* Strong understanding of ServiceNow, cloud, and enterprise architecture delivery lifecycles, including roadmap development, design, build, migration, and operational transition
* 7–10 years of successful programme or project management experience, with a strong emphasis on ServiceNow, cloud, infrastructure, or enterprise-scale technology transformations, ideally within a professional services or consulting environment
* Proven experience managing complex stakeholder environments, including senior executives, architecture forums, and third-party delivery partners
* Highly action-oriented, with a leadership style characterised by strong influencing skills; someone who is a change agent who can build collaborative relationships.
* An engaging and approachable personality and a significant history of working successfully with all levels of staff, from front-line through senior executive.
* Project Management Professional (PMP), Scrum Product Owner (CSPO), ScrumMaster (CSM), or similar project management certification
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